IT Project Manager

Tampa, Florida, USA

  • Industry: Information Technology & Services
  • Job Functions: Project Management, Information Technology
  • Benefits Offered: 401K, Dental, Medical, Vision
  • Employment Type: Full-Time
  • Salary Range: $75,000 – $85,000 Annually

Description

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Responsibilities

  • Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.
  • Understand overall project objectives, as well as the role and function of each project team member.
  • Ensure the project objectives and requirements are clear and agreed upon by all team members.
  • Coordinate delivery and implementation of projects that meet quality assurance standards. Assist project team in design and development tasks.
  • Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.
  • Drive problem investigation and resolution as required.
  • Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
  • Serve as a liaison between business and technical aspects of projects.

Additional Duties & Responsibilities:

  • Improve customer perception and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate project issues that cannot be completed within agreed service levels. Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs. Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as activities, service tickets, or project tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge and experience in cross-functional project management methods and techniques.
  • Strong organizational, presentation, and customer service skills.
  • Skill in planning and preparing written communications.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of project details.
  • Self-motivated with the ability to work in a fast moving environment.

    Equality for All at IT Support Guys

    Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique.

    IT Support Guys is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, family status (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Company website: https://itsupportguys.com
    Company address: 2709 N Rocky Point Dr, Suite 104, Tampa FL 33607
    Posted date: 4/28/2020
    View all Jobs at IT Support Guys