Junior Systems Administrator

Glendale, California, USA

  • Seniority Level: Entry level/Intermediate
  • Industry: Information Technology & Services
  • Job Functions: Information Technology
  • Benefits Offered: 401K, Dental, Medical, Vision
  • Employment Type: Full-Time
  • Compensation: $50,000 to $70,000 Annually
  • Education Requirements: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related fields.

Description

We are seeking a Junior Systems Administrator to join our team! You will handle a variety of projects to support and improve the organization’s network systems.

Responsibilities

  • Manage all aspects of the networking platform.
  • Troubleshoot network & system issues.
  • Monitor active network and server infrastructure.
  • Perform routine preventative maintenance on equipment.
  • Administer network security measures to prevent system interruptions or breaches.
  • Execute sensitive data backup and restoration procedures.
  • Design, implementation, and support services for Microsoft related technologies.
  • Remote access solution implementation and support: VPN, Remote Desktop Services, etc.
  • Document all technical procedures and user guides.

Additional Duties and Responsibilities

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels. Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
  • Mentor and train help desk staff and be a point of escalation for the help desk.
  • Audit help desk tickets and ensure established service levels are being met.

Qualifications

  • Previous experience as a network or systems administrator
  • Knowledge of TCP/IP and data protocols
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills

Equality for All at IT Support Guys

Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique.

IT Support Guys is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, family status (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Company website: https://itsupportguys.com
Company address: 335 N Brand Blvd, Glendale, CA 91203 USA
Posted date: 4/16/2020
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