IT Support Guys Managed Services LLC is looking for a Service Delivery Coordinator to join our team! The ideal candidate will be a charismatic, customer service centered, and energetic individual. This is a great opportunity for an I.T. professional who is looking to grow and work in a fast-paced, expanding entrepreneurial firm.
Duties and Responsibilities
Act as the single point of contact for all service requests from customers.
Answer calls from customers.
Coordinate with all internal teams and departments to ensure maximum utilization of billable resources.
Process service requests as they arrive through the ticketing system or via phone call.
Ask appropriate questions to understand the customer’s problem.
Schedule internal resources via the ticketing system.
Monitor resource schedules to ensure timely handling of service requests.
Keep customers well informed on progress updates.
Assist with administrative and other duties as assigned.
Requirements and Skills
A love for and desire for help desk support/PC repair.
Functional knowledge of Windows and Microsoft Office.
Excellent written and verbal communication skills.
Must place highest importance on customer service.
Must be comfortable dealing with multiple customers at a given time, who often may be frustrated.
Must be a self-starter and highly motivated.
Must be comfortable in a fast-paced, entrepreneurial environment.
Compensation and Benefits
IT Support Guys offers competitive pay and benefits packages designed to attract and retain the best and brightest. In addition to a competitive base salary that rewards our top performers, we offer unlimited paid time off and excellent benefits including healthy snacks and unlimited coffee to help fuel your creativity.
We also provide a fun work environment where you can be yourself and enjoy a collaborative culture where memes are encouraged.
Equality for All at IT Support Guys
Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique.
IT Support Guys is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, family status (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.