Category Archives: Business

Microsoft Teams – The Future of Collaborative Workplace Hubs

We’ve come a long way since the early days of Bulletin Board Systems (BBS) in the 1980s and the instant messaging craze of the late 1990s with ICQ and AOL Instant Messenger (AIM). Today’s businesses have the ability to collaborate on documents, make video calls, share files, and communicate in real-time from anywhere on Earth as long as internet access is available.

As the chat and collaboration app market evolves, one collaboration solutions is leading the way with intuitive and innovative features that increase workplace communications for greater productivity – Microsoft Teams.

What is Microsoft Teams?

Microsoft Teams is an application that integrates people, content, and tools to help companies be more productive through effective communication. Teams is available for use via a web browser, as a desktop application or as a native mobile application for both iPhone and Android devices.

Is Teams the Future of Collaborative Workplace Hubs?

Teams makes collaboration in the workplace more inclusive, effective, and secure. Microsoft Teams is improving workplace collaboration by helping organizations move from an array of disparate apps to a single, secure hub that brings together what teams need, including chat, meetings, and calling, all with native integration to the Office 365 apps most businesses already use. Users can customize and extend their experience with third-party apps, processes, and devices, giving them the tools, they need to get work done faster.

More than 500,000 organizations, including 91 of the Fortune 100, use Teams to collaborate across locations, time zones, and languages. Teams break down geo-barriers so that no matter where your business, employees, and clients are located, your team can stay connected. Teams is currently available in 44 languages across 181 markets, and soon Microsoft will roll out support for nine additional languages, including Hindi, Filipino, Bangla, Telugu, Tamil, Marathi, Gujarati, Kannada, and Malayalam.

8 New Teams Features to Improve Collaboration & Employee Productivity

  1. Customized Backgrounds – Intelligent background blur technology allows meeting participants to use a custom background, like your company logo or an office environment. This is perfect for remote workers or when parents need to work from home to take care of a sick child. Microsoft’s built-in background blur feature is steps ahead of other applications which would require a green screen and/or separate paid-application to achieve the same results. Background blur encourages attendees to use video while reducing distractions to improve the effectiveness of conference meetings.
  2. Whiteboard with Teams – If you’re anything like us, finance might have given you a weird look when you ask for another whiteboard.  Thankfully Microsoft Teams provides an endless digital canvas for your team to collaborate in real-time. The board is automatically shared with all meeting attendees during the meeting.
  3. Content-Aware and Intelligent Capture – With a Content Camera, members can present can use a physical whiteboard without obscuring the view for other participants. Teams will intelligently find, crop, and zoom in on the whiteboard to create a full-screen experience while creating a transparent overlay of the person presenting. To use this great feature, you will need a “Content Camera”, here’s a list of approved content cameras.
  4. Live Captions and Subtitles – Microsoft leads the way by introducing live captions to improve accessibility among individuals who may be deaf or hard of hearing, have varying levels of language proficiency, or are attending from a location with a lot of background noise. Make your meeting more inclusive and effective by allowing attendees to read captions in real-time, so that everyone can sync and collaborate more efficiently.
  5. Privacy and Security When You Need IT – Microsoft has released secure private channels, businesses are not able to customize which employees have access to specific chat channels and associated files. Admins can restrict channel participation and limit exposure when needed without creating separate teams.
  6. Prevent Conflict of Interest – Teams allows organizations to limit which individuals can communicate and collaborate. This is particularly important for Law Firms that need to adhere to Ethical Wall requirements, as well as, HIPAA covered entities that need to implement security controls to safeguard ePHI data.
  7. Enhanced Data Loss Prevention (DLP) – Teams enables companies of all sizes to prevent internal and external collaborators from sharing sensitive information in messages and documents. DLP, you can now define policies that prevent people from sharing sensitive information in a Microsoft Teams channel or chat session.
  8. Live Events in Microsoft 365 – Teams enables organizations to deliver power on-brand communications to customers, and partners. Live events can be deployed across Teams, Stream, or Yammer enabling you to connect with up to 10,000 attendees from anywhere, across their device, and preferred application. Expert Tip: Leverage Team’s powerful artificial intelligence (AI) automatic transcription feature to quickly turn a recorded live event into a blog post (or set of blog articles) to maximize your content strategy and generate more traffic to your business.

Teams for External Collaboration without Added Costs

Do you need to collaborate with individuals outside your organization’s Office 365 instance? Microsoft Teams enables admins to add guest access or external access. External users are able to take advantage of the same features like file sharing, private calls, group chat, @mentions, screen sharing, and online meetings as your regular employee Teams members, securely, without the need to spend more business dollars on additional Office 365 licenses. It’s the best of both worlds for everyone, and when a relationship or project ends, your Teams admin simply removes access of the external users.

Gain Enhanced Compliance and Security with Microsoft Teams

Teams comes out of the box with advanced security controls and features including data loss prevention, information barriers, retention policies, eDiscovery, legal holds, and more. Microsoft Teams is built on the Office 365 hyper-scale, enterprise-grade cloud, delivering the advanced security and compliance capabilities businesses need, especially considering the ever-evolving digital threat landscape. According to Microsoft, Teams is Tier D-compliant. This includes the following standards: ISO 27001, ISO 27018, SSAE16 SOC 1 and SOC 2, HIPAA, and EU Model Clauses (EUMC).

Microsoft boasts an impressive range of compliance capabilities, Teams is designed and ready to meet 42 national, regional, and industry-specific regulations. These range from DFARS, FEDRAMP, HIPAA / HITECH, HITRUST, SOX, GDPR, and even the coming California Consumer Protection Act (CCPA) which goes into effect January 1, 2020. Microsoft’s dedication to security and compliance completely eclipses that of competitors like Slack which only lists 10 regulatory and compliance standards met.

Final Thoughts – Why use Microsoft Teams?

Teams was built from the ground up to support a digital workforce and build an open-collaborative digital culture by keeping all your chats, conversations, online meetings, tasks, and shared files within a single application and interface. Keep everyone on the same page and prevent inbox overflow with well-thought-out channels. You can post your message in a relevant channel, @-mention the people or group of people that need to know while leaving the message available for all members to read if they want.

Help make work fun again – employees can use emojis as well as gifs to respond and recognize one another, thereby increasing engagement and creating a fun collaborative atmosphere across departments. If you already have Office 365, Microsoft Teams comes free with virtually all features unlocked (Business Premium is required for Audio Conferencing) and comes free for everyone with the essential chat features that integrate with Office 365’s native app and third-party applications to enhance your team’s productivity.

Collaboration plays a pivotal role in growing your business, meeting deadlines, and delivering on your client’s expectations. Not all technology and technology partners are created equal. Investing in the right technology and managed IT solutions partner ensures your business can reach its full potential

When you partner with IT Support Guys, you’ll receive the technology and software expertise you need at a cost-effective price point. IT Support Guys continues to provide outsourced IT for small to mid-sized businesses since 2006. Call us today at (855) 448-4897 to learn how we can help your organization leverage more effective collaboration to gain a competitive advantage over the competition.

Delivering Efficiency with Managed IT – A Guide to Managed Services

Anyone that uses a computer knows just how frustrating it is when that computer doesn’t function as intended. For a business, it negatively affects profitability. If you don’t have the support structure in place to mitigate your technology problems, you could be spending a whole lot of money on nothing. In this post, we talk about how being proactive keeps your technology, and your business, working fluidly.

What are Managed IT Services?

Managed IT services work to mitigate computer problems through the use of remote monitoring, management, and proactive maintenance. This strategy helps a business in several ways. Firstly, by using state-of-the-art Remote Management and Monitoring tools to monitor a business’ network and hardware, our certified technicians can ascertain how this technology is running. What’s more, if a piece of hardware isn’t working as intended, our techs can typically troubleshoot and resolve any performance issues before they become business roadblocks. The top-tier Managed Service Providers (MSPs) utilize advanced automations and AI to create self-healing infrastructure that detects threats, outdated software, or other roadblocks to resolve issues before they become roadblocks.

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The Hardware and Software Behind the Retail Business

When you talk about line of business software, you are typically talking about the unique applications that your business uses to manage their business. In the retail space, line of business software would typically refer to your Point of Sale (POS), or Point of Purchase (POP) software. This month we will talk about how businesses implement their POS software and how it works to manage different aspects of a retail business.

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Tip of the Week: Reduce Your Costs with Managed IT Services

Small business owners are always looking for a way to shave some of that overhead off of their budgets. While this is probably true for most business owners, the more capital a small business can save, the more it can do. Outsourcing its IT management is one way to either cut down the company’s technology maintenance costs–or, if your company doesn’t currently have a dedicated technician–can keep you from paying way too much to keep your business running smoothly. 

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11 Key Elements of a Business Disaster Recovery Plan


Hurricane season is upon us, while we’ve been lucky in the Tampa Bay Area these past few years, the threat of a major storm could be weeks away. You may not need to start boarding up your windows or raiding Publix for dry food, water and batteries but you do need to start thinking proactively about how you’re preparing your business for a potential disaster. Many of us remember Hurricane Irma which rocked the South East United States in 2017, potentially disrupting 2,108,378 (yes – 2.1 million) businesses in Florida alone. Of these 145,415 businesses were in located Hillsborough county.

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How to Avoid Sinking More Capital into Your Vendor Relationships

The small business owner wears a lot of different hats. The smaller the business, the more hats he/she has to wear. One hat many small business owners wear is that of CIO or CTO. Short for Chief Information Officer or Chief Technology Officer, respectively, these positions typically make technology decisions for the company they work for. 

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Boost Your Organization’s Productivity

Productivity is a hot-button issue in the workplace. On one hand, you want to make sure that your employees have all the tools they need to succeed. On the other, you need to be sure that they are using the tools to get their work done and remain as productive as possible. How can you be sure that your employees are staying on-task and focused? It starts by understanding their motivations and their long-term goals.

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You Should Keep an Eye on Automation

The use of automation is making waves in several industries for the boost in productivity it presents and overall cost reduction. With these systems being integrated very rapidly, the fear is that human workers are going to be replaced by machines. The honest truth is that many jobs will be displaced and result in jobs being created elsewhere. Today, we are going to look at what exactly automation is and how it is beneficial to a business and human advancement.

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You Need to Sufficiently Prepare to Make Changes to Your Business’ IT

Technology is something that experiences rapid change, and while it’s usually beneficial to businesses, change can often bring with it a set of growing pains. You might be able to get more done and reach more customers, but it might stretch your resources, frustrate employees, and force new processes upon your organization. When this change comes, will you lament the good old days, or will you seize the opportunity to improve your business as a whole? When it comes to technology, the answer might make or break the future of your organization.

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