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It’s Silly Not To Ask These Important IT Questions3 min read

We are surrounded by technology every day, and with it comes a little knowledge of how it all works. Still, asking an IT question can make people a bit nervous. Someone who might not know as much about technology fears they will be mocked or made fun of for asking a ‘dumb’ question. Have not fear! IT Support Guys will answer some of the more common IT questions that come up.


Not everyone is an IT expert, and that’s ok. We all have blind spots in our knowledge. Throughout our time, we’ve been asked a lot of different IT questions, with topics ranging from operating systems and updates to understand what the term ‘patched’ means. It’s good to ask these questions, so you have a better idea of how the technology you use works and why it’s important. Having this knowledge will allow you to make better decisions about the software and applications you use, as well as keeping your computer and network safe.
Let’s answer some of the most common IT questions that people ask.

IT Question 1: Why Is My Operating System Version Important?

You’ll want to make sure that your devices are using the latest version of its operating system. The operating system is the software that allows your device, whether it be a smartphone or computer, to be secure and work properly. Depending on your preferred manufacturer it could be iOS, Windows, Android, or one of the many more available options. Sometimes it’s not feasible to have the latest version due to limited budgets or other complications. If you can’t get the latest operating system, at least make sure whichever one is on your PCs and servers is still being supported. Manufacturers will send out patches and security updates to the latest, and two or three most recent operating systems to make sure all users are secure. All operating systems reach, what is called, the End of Life. This is when the operating system will no longer be supported by the provider. Having one device on your network with an outdated operating system could put your organization at risk.

IT Question 2: How Do Security Patches Assist with Network Safety?

As soon as a new operating system is released, hackers will work to find the vulnerabilities that slipped through testing. Developers are continually working to make sure these vulnerabilities are fixed before a major attack happens. When they fix the issues, they issue patches and updates. The patches and updates aren’t just one-time releases, so keep an eye out when the developer notifies you of the latest version. It’s up to you to make sure you download and install them as soon as they are released.

IT Question 3: How Important is Data Backup?

For starters, a data backup is the only thing that will get your business up and running in the event of a disaster. Your business runs on the data and information it collects from clients, vendors, and employees. From top to bottom, there isn’t a department that doesn’t rely on data. Imagine if you suffered a massive data loss and all the work done over the past several months was gone. It would be crippling for any business to go through this. Securing your data in a backup minimizes the complications of an event like this.

IT Question 4: Why Does it Matter Where Backups Are Stored?

You’ve backed up all your organization’s data; now you need to store it. And yes, it does matter where. When a computer goes down, and you need to restore one workstation, having the backup on your localized server is fine. What if something were to happen to the server? This is when location matters. It’s one thing to lose your data from a crash; it’s another when it is physically destroyed. It’s OK to have a backup on-site, but for added peace of mind, store one off-site or in the cloud.

Remember, there are no stupid questions when it comes to your business and IT. If you need some questions answered, reach out to IT Support Guys at 855-4IT-GUYS (855-448-4897).

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Ben Jones

Ben Jones

Technical writer Living in Tampa, FL. Originally from Indiana. In my free time, I cook, play golf, stay active (either outside or at the gym) and patiently waiting for the next Star Wars movie.

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