How a business, big or small, uses technology depends on its industry. What’s universal is the need for IT support. It’s only a matter of time when a computer acts up, a printer stops working, or any of the countless tech-related issues occur. When these problems arise, who takes care of them?
From start-up to Fortune 500 company, every organization has some plan for IT support and maintenance. The difference is how it’s executed. Many small businesses don’t have the capital to invest in an in-house IT department. To make up for this, employees put their computer maintenance into their own hands.
This is a very risky proposition. On the one hand, you save money not hiring more staff. On the other, you have a non-tech person responsible for tech issues.
Let’s take, for example, updating a workstation with patch and security updates. It appears easy enough. Click a few buttons to download and install the updates. If the employee doesn’t know what he’s doing, it could cause more problems than expected. In the process of installing the updates, they mess up, and their computer won’t work correctly. Now you have a broken computer and an employee you will still have to pay while the computer is getting fixed. On top of that, you now need to find an IT technician to fix the issue and install the updates for a second time, this time the correct way.
This is a lot of time, and money wasted that could have been prevented.
Say you do have a little bit of investment capital to work with and you hire a dedicated IT technician. Do they have all the resources they need available? Are they able to properly handle every issue that comes their way?
Depending on the size of your organization, your IT staff could be overwhelmed.
A managed service provider can solve both scenarios. If you don’t have an IT technician on staff, an MSP can become your IT department. They have the staff and resources to handle your employee’s computer issues and manage your organization’s network infrastructure.
If you have an in-house IT staff, a managed service provider can supplement areas they don’t have the resources to which to focus. Your in-house team could continue maintaining and improving your network infrastructure, while the technicians for the MSP works as the dedicated help desk for your staff’s computer issues.
Working with a managed service provider benefits everyone in your organization. Employees don’t have to be responsible for their IT needs and can focus on their jobs. Management sees the real value of the business technology and more productivity from their staff.
If your company is in need of IT help, look no further than IT Support Guys. For over a decade, we have worked with small to medium-sized businesses from a range of industries with a variety of IT requirements. This means we’ve seen it all.
To best serve your organization, IT Support Guys offers a free network assessment. A specialist will come on-site and look at the ins and outs of your network and infrastructure. This allows us to build an IT strategy fit just for you.
To schedule your free network assessment, call and speak with a specialist today at 855-4IT-GUYS (855-448-4897).