Whenever you bring technology into your business, you’ll want to make sure you get as much value out of it as possible. This might be easier said than done. There isn’t a clear-cut answer to how you can get the most out of your technology. Even a new solution will bring into question whether it’s needed or used enough. With these questions coming up more often, and the push to cut costs, it’s more important than ever to see the true value IT to your business.
Value starts by making IT profitable for your business, or not wasting assets on technology solutions. You want technology to save your organization money. This makes technology worth investing in. To determine if your technology is a waste or benefit to your business, you’ll want to ask yourself a few questions:
- What are some of the services you have that aren’t being utilized properly? Are you wasting time and assets on software or hardware that aren’t being utilized to their full extent?
- Do you replace hardware more frequently than you need to (or not often enough)? You could be risking hardware failure or general technology deficiency by not maintaining your technology.
- How much are you spending on technology that doesn’t offer a return on investment? While it’s one thing to pay for services that make your job easier, it’s another entirely to waste them on unnecessary assets that are either a luxury or simply don’t offer enough value to justify the expenditure.
To get started with your value assessment, you should ask yourself how the technology is affecting your business’ bottom line? If it’s a new solution, what is it offering your organization over the old solution? Are your investments being allocated properly, or could the money be spent elsewhere? An example is automation. This solution would eliminate the need for personnel wasting time that would be better spent on more important projects.
A common approach to IT support is the use of break-fix strategies. With this strategy, businesses are throwing money away trying to keep their tech in working order. Break-fix IT support gives the appearance of value by providing support when you need it most: when your technology breaks down. At the moment, this solution gets your business back to work, but you’ll be paying a premium for the new hardware and employee downtime. The break-fix model isn’t preventative, meaning it doesn’t figure out what caused the issue and puts fixes in to stop it from occurring in the future. This would put a support company that only helps in your most desperate hour out of business.
A better to find value in your technological investments is to work with a managed service provider like IT Support Guys. A managed service provider goes beyond that of a break-fix support company. In addition to fixing your hardware when it breaks down, IT Support Guys provides preventative monitoring and maintenance. These solutions help find the issues before they cause hardware failure and breakdowns. This is a way to eliminate costly repairs in the future. A managed service provider allows you to have highly-trained IT professionals overlooking your business technology without the need to hire your own IT department. Along with monitoring and maintenance, a managed service provider can offer solutions for:
- Backup and disaster recovery
- Network security
- Email management
- And more!