Data Recovery for Los Angeles Businesses

Your Data, Your Way.

Your data is what sets your business apart from your competitors. Losing it could close you down for good.

On average, a single hour of downtime can cost SMBs $8,000. Add on the potential damage to brand reputation, and you could have a worst-case scenario, should things last longer.

Ransomware and other forms of malware continue to trouble businesses globally, while server failure and natural disasters can also threaten your systems. That is why it is important to make sure you have a comprehensive disaster recovery plan, fit with the necessary backup solutions.

It is necessary to have both backups and a disaster recovery plan. Your backups will make sure that your files are safe, but a full recovery plan will ensure that your employees and systems work together to make sure your critical operations are restored.

With ITSG, you also get Backups by IT, our best-in-class backup solutions that ensure 100% of your data is recoverable in the case of emergency. This helps to mitigate data loss through cyberattacks, as well as natural disasters and hardware failure.

LAPD Headquarters

100 West 1st Street
Los Angeles, CA 90012

(877) ASK-LAPD

Local Cybercrime Unit in Los Angeles

Over half of businesses in the US were targeted by ransomware attacks in 2020, costing them over $20 billion. The key to cybersecurity is being proactive, but when it is too late, you may still have options. 

Law enforcement has tried to adapt to the rise in cybercrimes, and local jurisdictions are adopting cybercrimes divisions. These departments investigate crimes including identity theft, ransomware, phishing, e-mail compromise, and more. 

If you believe you are the victim of a cybercrime, make sure to file an incident report with your city’s cybercrime unit. 

The Los Angeles Police Department houses a Cyber Crimes division that handles crimes related to “Unlawful computer access, hacking, theft of data, network intrusion and denial of service attacks.” If a potential police report needs to be handled by another jurisdiction within California, the LAPD will forward it to its proper department. 

Clean Rooms in Los Angeles

Did you know that a single particle of dust can damage your hard drive disk?

If you must recover data from a hard drive, there is a chance you may need a technician to unseal your disk drive. In that case, it should be done in a ‘clean room,’ where the number of particles can be limited.

IT Support Guys is proud to partner with Ontrack, and their Los Angeles location. Ontrack’s facilities have been approved by major hard drive manufacturers and give you the best chance to recover your data in the case of an emergency.

Ontrack

18350 Mount Langley Street #110
Fountain Valley, CA 92708

(714) 790-0696

Experiencing a Power Outage in Los Angeles?

Even if your power flickers, there is a chance you could lose your unsaved data. If your power is down long-term, so is your productivity.

Electrical issues that cause a temporary loss of power can take down your IT infrastructure including desktops, servers, internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.

If your LA-area business has lost power, contact Southern California Edison below to check for outages and more information.

Southern California Edison

Report an Outage:
1-800-611-1911

Los Angeles Edison Support:
1-800-655-4555

Edison Voltage Issues:
1-800-611-1911

To mitigate the potential damage of power outages, consider purchasing an Uninterruptible Power Supply (UPS). This critical device provides emergency power during temporary power outages and if necessary, will allow you to shut down your hardware properly if the outage will last longer than the battery supply.

Local Compliance Regulations

If you are retaining your customers’ data, they trust you to keep it safe. 

Additionally, keeping your network safe from data breaches is key to remaining compliant with federal and local standards. That includes HIPAA, HITECH, PCI DSS, GDPR federally, and potentially more standards locally.

Being proactive remains the best way to protect against compliance issues, including having a comprehensive data backup plan that ensures client data stays protected. Even with a BDR plan, businesses must make sure their employees are trained on all compliance standards.

Do you know what your local guidelines are?

CCPA

The California Consumer Privacy Act went into effect on January 1, 2020. The CCPA affects and applies to any business that has an annual gross revenue over $25 million; buys, receives, or sells personal information of 50,000 or more consumers; or earns over 50% of its revenue from selling consumers’ information.

Businesses can be fined up to $7,500 per violation of this act, as well as being subject to civil and class action lawsuits.

It is important to know how the CCPA affects your business, and businesses must also know what personal data they are collecting and holding. Under this act, businesses must allow customers to opt out of having their data stored, meaning businesses could also need to update their privacy agreements to state this.

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CPRA

If your business is already compliant with CCPA, then it is time to start preparing for the California Privacy Rights and Enforcement Act (CPRA), which will replace CCPA on Jan 1, 2023. The law looks to align more closely with European Union General Private Data Regulation (GDPR).

Fewer businesses will be affected by the CPRA than those before it, as the guidelines will then cover those who buy, receive, or sells at least 100,000 customers’ information. The annual revenue thresholds will be unchanged.

The new law does add more information to be covered as “personal,” including social security, driver’s license, and financial account numbers. It also includes genetic and health data, as well as known political beliefs or religious background.

In addition to the ability to opt out of information storage, customers are now able to ask for their information to be corrected. They can also opt out of data sharing for the purpose of digital advertising.

The maximum penalty for offenses involving consumers under-16 years old will triple, and the California Privacy Protection Agency (CPPA) will become the sole authority on penalties.