All businesses need technology to function properly, at least to a certain extent. Depending on how heavily they rely on technology for operations, however, they will need varying degrees of support. Some businesses are fortunate enough to have an in-house IT department that can handle most any request, but others depend on employees being their own tech support option. Needless to say this isn’t the preferable scenario to be in.
Today’s business culture has become a series of multi-tasked simultaneous operations done in a constrained personnel environment. The reality to this new normal is that you have very little control over when your IT network will experience a technical issue.
How a business, big or small, uses technology depends on its industry. What’s universal is the need for IT support. It’s only a matter of time when a computer acts up, a printer stops working, or any of the countless tech-related issues occur. When these problems arise, who takes care of them?