Today’s business culture has become a series of multi-tasked simultaneous operations done in a constrained personnel environment. The reality to this new normal is that you have very little control over when your IT network will experience a technical issue.
How a business, big or small, uses technology depends on its industry. What’s universal is the need for IT support. It’s only a matter of time when a computer acts up, a printer stops working, or any of the countless tech-related issues occur. When these problems arise, who takes care of them?