Tag Archives: IT Support

How to Value a Managed Help Desk

A world without any technical issues bogging down your organization is rather picturesque, wouldn’t you agree? The issue here is that it’s often not possible for businesses that struggle with payment to make ends meet–particularly in regard to technology maintenance. You can potentially prevent a mound of problems in the future by providing your team with the technology assistance needed to get them through their day-to-day duties.

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Why You Shouldn’t Ask Just Anyone for Tech Advice

frustrated employee in need of local managed IT servicesWho would you trust more to care for your sick child – a friend Googling symptoms or a licensed healthcare professional?

Unless the friend happens to be a doctor – it’s safe to presume you would rather have a medical professional look after your loved one.

Why then when it comes to dealing with things around the office, most people have almost no problem calling in a subject-matter expert to handle the issue. Air conditioning stopped running? Bring in an HVAC certified professional. Simple, right? Yet, it seems that there’s one notable exception: technology issues.

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Managed IT Services Brings Immense Value

How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them–even if it means asking for help from others.

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IT Help Desk Saves Time and Money

All businesses need technology to function properly, at least to a certain extent. Depending on how heavily they rely on technology for operations, however, they will need varying degrees of support. Some businesses are fortunate enough to have an in-house IT department that can handle most any request, but others depend on employees being their own tech support option. Needless to say this isn’t the preferable scenario to be in.

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Four Critical (But Confusing) IT Considerations

Some business decisions are easy, like when to go to lunch, for example. Others aren’t nearly as cut and dry, like where to go for lunch. If you think that one’s tough, consider the weight of some of the decisions you have to make concerning your business’ technology. Here, we’ll review a few ways to help simplify the decision-making process for you and your team.

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Managed Services Can Provide a Lot of Value

There’s no way around it; your business relies on technology to operate. From computers and servers to phones and email, every part of your business is affected by technology. How does your company manage all its technology solutions? A lot of small businesses don’t have the budget or staff to maintain a company’s worth of technology effectively. For situations like this, looking at a managed service provider can offer your organization substantial value.

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What is a Service Level Agreement?

Image of a Service Level Agreement Terms & ConditionsThe service level agreement (SLA) is a fundamental piece of the client/service provider relationship. It sets the groundwork for expectations through the entirety of the contract. Without the SLA, there would be no way to measure success or failure or to keep anyone accountable. Regarding outsourcing IT, a service level agreement establishes benchmarks for all technical services, including downtime guarantees and response time expectations. Learn what a service level agreement is and how both the client and service provider can benefit.

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4 Key Must-Haves When Selecting an IT Service Provider

The selection process of any vendor is an intensive process. You need to find the right balance of expertise, services available, and how they fit into your business’ budget. It’s no different when looking for a qualified managed IT service provider. Much like hiring a new employee, a few key qualifications should help you gauge the worth of the provider. Knowing what to look for is the hard part. Let’s go over a few of the significant things to look for when selecting a managed IT service provider.

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