There’s no way around it; your business relies on technology to operate. From computers and servers to phones and email, every part of your business is affected by technology. How does your company manage all its technology solutions? A lot of small businesses don’t have the budget or staff to maintain a company’s worth of technology effectively. For situations like this, looking at a managed service provider can offer your organization substantial value.
How a business, big or small, uses technology depends on its industry. What’s universal is the need for IT support. It’s only a matter of time when a computer acts up, a printer stops working, or any of the countless tech-related issues occur. When these problems arise, who takes care of them?
The service level agreement (SLA) is a fundamental piece of the client/service provider relationship. It sets the groundwork for expectations through the entirety of the contract. Without the SLA, there would be no way to measure success or failure or to keep anyone accountable. Regarding outsourcing IT, a service level agreement establishes benchmarks for all technical services, including downtime guarantees and response time expectations. Learn what a service level agreement is and how both the client and service provider can benefit.
The selection process of any vendor is an intensive process. You need to find the right balance of expertise, services available, and how they fit into your business’ budget. It’s no different when looking for a qualified managed IT service provider. Much like hiring a new employee, a few key qualifications should help you gauge the worth of the provider. Knowing what to look for is the hard part. Let’s go over a few of the significant things to look for when selecting a managed IT service provider.
IT serves an essential role in your business. Each department, from accounting to marketing and everything in-between, relies on up-to-date software and hardware for their daily functions. But IT isn’t just about keeping your computers and software current.
Network and information security is a crucial part of an IT departments role. With threats evolving fast, having a robust network security structure is an important defense. A well-trained and experienced staff is needed to keep it properly maintained.
So, for a small business, it’s not whether you need to have an IT department or not, it’s whether to hire in-house or outsource IT to a managed service provider. To make the best decision for your business, you’ll need to look at what each option can provide for your organization.
When it comes to IT support, there are two options for a business; hire an internal staff or work with an outsourced IT support vendor. Which option your business chooses comes down to how your organization is set up and your budget. For many small businesses, it’s difficult to have a dedicated IT staff due to budgetary constraints. You shouldn’t have to worry about IT issues on top of everything else in your business. That’s why remote monitoring and management from an outsourced IT service provider gives you peace of mind and assurance your business technology is well taken care of.
Take a moment to think about your business’ IT maintenance. How do you take care of it? A typical small business handles IT in one of two ways: a small IT department that only takes care of a few tasks a month, or there is no IT department and employees perform their maintenance. Neither of these situations is ideal. A managed IT service provider can lower technology costs and add value to every department in your organization.
To function in today’s economy, businesses rely on technology more than ever. To operate appropriately, their technology needs to be in top shape. Keeping an entire company’s technology infrastructure maintained is a sizable time commitment. For a small business, this is hard to accomplish. Remote monitoring from a managed IT service provider is here to help.
Technology advances at a lightning fast speed. Just look at your phone for example. What was cutting edge just five years ago is obsolete today. The life cycle of devices will continue to get shorter. This is no different with the technology in your office. In the past, a business could get away without an overly sophisticated network infrastructure. That’s not the case anymore. With multiple servers and numerous workstations to manage, small businesses might find maintaining it all to be overwhelming. Reaching out to a managed service provider about remote IT support can take the worry of maintenance off your hands.
Network security is more than just an honest attempt by your staff to protect your organization’s digital assets. It’s making sure that your employees know how to handle dangerous situations, executing preventative IT measures to eliminate potential issues entirely, and having the right technology experts on-hand to handle tough problems that can’t be solved by a few pieces of technology. Continue reading →