How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them–even if it means asking for help from others.
There’s no way around it; your business relies on technology to operate. From computers and servers to phones and email, every part of your business is affected by technology. How does your company manage all its technology solutions? A lot of small businesses don’t have the budget or staff to maintain a company’s worth of technology effectively. For situations like this, looking at a managed service provider can offer your organization substantial value.
How a business, big or small, uses technology depends on its industry. What’s universal is the need for IT support. It’s only a matter of time when a computer acts up, a printer stops working, or any of the countless tech-related issues occur. When these problems arise, who takes care of them?
The service level agreement (SLA) is a fundamental piece of the client/service provider relationship. It sets the groundwork for expectations through the entirety of the contract. Without the SLA, there would be no way to measure success or failure or to keep anyone accountable. Regarding outsourcing IT, a service level agreement establishes benchmarks for all technical services, including downtime guarantees and response time expectations. Learn what a service level agreement is and how both the client and service provider can benefit.
The selection process of any vendor is an intensive process. You need to find the right balance of expertise, services available, and how they fit into your business’ budget. It’s no different when looking for a qualified managed IT service provider. Much like hiring a new employee, a few key qualifications should help you gauge the worth of the provider. Knowing what to look for is the hard part. Let’s go over a few of the significant things to look for when selecting a managed IT service provider.