Los Angeles
The Full Service IT Support You Need for Your Los Angeles Business.
Managed IT Support Los Angeles
As Los Angeles’ IT experts, we know what your local business needs and what your competitors have. We’ll listen to your desired business outcomes and develop an IT roadmap to accomplish your goals.
IT Support Guys will guide your California-based business into the future with industry-leading technology, innovative methods of data protection, and reliable processes for superior productivity. If you’re going to outsource your IT services or find a tech partner, let it be us!
BEGIN YOUR JOURNEY WITH ITSG TODAY.
Helpdesk KPI's for Tampa
4 secs
Average Call Waiting Time
94.53 %
Same Day Resolution
7,012 +
Service Desk Tickets Resolved
98.73%
SLA’s Met
96.91%
Customer Retention
99.38%
Customer Satisfaction
Directions to ITSG's Los Angeles Office
ITSG Managed IT Services - Los Angeles
535 N Brand Blvd.
Suite 420
Glendale, CA 91203
Phone: (818) 638-5060
Unlock Opportunity with Technology
Technology is making it possible for SMBs to compete against the goliaths of their industry. We'll show you how you can, too.
Focus On Growing Your Organization
You have deadlines to crush and clients to delight. We'll handle your IT so you can focus on revenue-generating initiatives, not tech.
Happy Employees Are Productive Employees
IT-related setbacks consume 22 minutes of an average workday. Keep employees happy, engaged, and more productive with less IT stress.
IT Support in Los Angeles
When IT-related problems surface, you need local tech support quickly. IT Support Guys offers affordable and reliable IT support tailored to fit your business’ needs.
We eliminate single points of failure by becoming an integrated extension of your business; we’re your IT department. Working with IT Support Guys enables your team to gain instant access to an entire team of experts with diverse skill sets and levels of expertise, from tier 1 help desk support specialists to cloud architects and CIOs, at a predictable monthly price.
Every managed IT service plan offers unlimited IT support for Los Angeles businesses; whenever your team needs us, we’re only a click, call, or email away from resolving the issue. Performance is everything in business; check out our KPIs for LA.
Onsite IT Consultants in Los Angeles
IT Support Guys offers reliable IT consulting services for all of your tech needs. From on-premise server support to designing your ideal hybrid cloud environment, cloud migrations, and cybersecurity solutions, our Los Angeles support team can immediately dispatch when you need on-site support.
Onsite tech support with IT Support Guys enables us to quickly diagnose and resolve an array of issues that pop up out of nowhere.
With in-person expertise and hands-on access to your physical and digital IT infrastructure, a local IT support company is the best way to prevent downtime, increase productivity, and ensure your systems are running smoothly.
We’ll handle IT, so you can focus on running your business.
100% SATISFACTION GUARANTEED
Managed IT Services for Your Industry
Whether you need help with a specific computer or network issue or are looking for an MSP in Los Angeles to provide unlimited managed IT support, IT Support Guys has you covered. We’re experts in the cloud services and applications that can propel your business forward.
Cloud Native Managed IT Solutions
IT support designed for your unique industry challenges, business applications, and technology.
Los Angeles Healthcare IT from HIPAA HITECH Experts
Hospitality Businesses
Legal & Law Practices
Manufacturing
Media & Entertainment
Financial Services
Interested in Learning More?
Speak to an IT support specialist today at 855-448-4897 or click below.
FAQS
We’ve answered some of our most commonly asked questions.
If you have more questions, give us a call!
Yes! Our managed IT services include unlimited remote help desk support via chat, email, phone, or our customer support portal for computers, servers, and network-attached devices covered under your managed services agreement with ITSG.
Our solutions are designed to meet all the IT requirements of your small or medium-sized business at a predictable monthly rate. Unlike traditional IT consultants, who only fix problems as they arise, we proactively manage and monitor your IT systems to remediate roadblocks and IT-related issues before they can impact business performance. Our IT services include regularly scheduled maintenance on your workstations, servers, firewalls, and network devices.
With Copilot Essentials you can benefit from unlimited helpdesk support during your business hours, while with Copilot Protect and Copilot Fortify, you can enjoy the benefits of unlimited helpdesk and our Security Operations Center all day and all night, 7 days a week.
Each business’s IT environment is unique, so it is virtually impossible to give a truly accurate quote online without an assessment. During our initial meeting, we will review your company’s environment along with your unique challenges and goals, which allows us to provide an accurate, personalized proposal.
Our IT assessment generally only takes 30 minutes for customers without servers or infrastructure management needs.
ITSG can quickly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive in today’s competitive tech-driven marketplace. If a one-year contract to transform your IT operational maturity is a roadblock for you, we may not be a good fit for your business goals.
Yes. Every managed services agreement is backed by clear service level agreements (SLAs), which govern our response times and guarantee the quality of service we provide. We meticulously track key performance indicators (KPIs) and service metrics across each department to continually optimize our service delivery. These performance metrics extend across each business unit, from monitoring the help desk’s average response times to time to resolution, first-time resolution percentage, outstanding tickets, and SLA response times.
Helpful Technology Resources for Los Angeles, CA
Internet Service Provider in Los Angeles
Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing, and technical support quality. Questions like “How much bandwidth will my employees need?” or “How many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.
Experiencing a Power Outage in Los Angeles?
Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you. Contact Southern California Edison below to check for outages and for more information if you are experiencing a power outage in LA.
Southern California Edison
Report an Outage:
1-800-611-1911
Los Angeles Edison Support:
1-800-655-4555
Edison Voltage Issues:
1-800-611-1911
Have you experienced intermittent power issues or electricity flickers that reset your workstations and IT hardware?
Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure, including desktops, servers, and internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.
What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS). This critical device provides emergency power during temporary power outages, and if necessary, shut down your hardware properly if the outage will last longer than the battery supply.
Donate Unused and Outdated Tech to Families in Los Angeles
Did you know that 82 million Americans lack access to a computer with internet in their home?
An estimated 317,386 households in Los Angeles County do not have a home computer, and 591,793 homes do not have an internet subscription. These numbers are alarming, considering it’s 2020 and how essential technology is to economic mobility in this digital age. When children and young adults do not have reliable access to computers and the internet, it creates a disadvantageous learning environment that can seriously limit their ability to perform well in school and gain a foothold in our city’s ever-evolving digital-first economy.
IT Support Guys partners with local non-profits and encourages our clients to donate before recycling when possible. This not only benefits impoverished families and the Los Angeles we all love but also offers a tax deduction. It’s a win-win for everyone. We walk the line with technology; clients that donate receive a discount on our services.
Help us empower families in the Los Angeles area to leverage technology to achieve upward mobility and improve our community by using human-I-T to recycle, repurpose, and transform our community.
Pay IT Forward – Donate Unused or Unwanted Technology
Human-I-T provides low-income individuals and nonprofits with technology, internet, and digital literacy training. By reusing instead of recycling electronics, the human-I-T team transforms E-Waste into opportunities for underserved communities. Receive a tax deduction and help our local community through technology.
Whether you are a business or an individual, human-I-T welcomes donations by providing technology pick-ups and free drop-off locations. After pick-up, human-I-T sanitizes each donation and wipes all data on each device using industry best practices. Your donation will be used to help low-income families gain access to technology, home internet, and digital literacy training.
Human-I-T Los Angeles Donation Dropoff
4525 Sheila St, Commerce, CA 90040 | (888) 268-3921 | info@human-i-t.org
Protect the Environment Electronic Waste (E-Waste)
IT Support Guys supports smart e-recycling initiatives. We encourage businesses of all sizes to donate technology using one of the above charities or, at the very least, properly recycle inoperable electronic waste.
Remember: Always wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.
Effective January 1, 2020, California’s Mandatory Commercial Recycling Law (AB 1826) requires businesses to arrange recycling services for companies that generate two cubic yards of solid waste per week.
1940 E. Occidental St. Santa Ana, CA 92705
(657) 600-4832
1370 E 18th St., Los Angeles, CA 90021
(323) 222-3322
7341 Fulton Avenue North Hollywood, CA, 91605
(818) 465-5381
Here are a few waste recycling centers located in Los Angeles:
Technology and Education Intersect in Los Angeles
Los Angeles holds many distinctions. Los Angeles is the entertainment capital of the world and is on the cutting edge of technology, with more than 190,000 people working in aerospace and technology. Los Angeles offers four renowned universities, each known for its STEM and information technology programs.
California Institute of Technology (CalTech)
The California Institute of Technology is a private doctorate-granting research university in Pasadena, California. Known for its strength in natural science and engineering, Caltech is often ranked as one of the world’s top-ten universities.
University of Southern California
The University of Southern California is a private research university in Los Angeles, California. Founded in 1880, it is the oldest private research university in California. For the 2018–19 academic year, there were 20,000 students enrolled in four-year undergraduate programs.
USC was one of the earliest nodes for ARPANET and was the birthplace of the Domain Name System (DNS). Other technologies invented at USC include DNA computing, dynamic programming, image compression, VoIP, and antivirus software.
University of California, Los Angeles
Based in warm and sunny Los Angeles, the University of California is one of the most sought-after institutions of higher education in the country, with over 100,000 applicants each year. Consistently ranked within the top 10 universities in the US, UCLA is considered one of the Ivy League universities. Notable alumni include computer scientist Vint Cerf, who is most widely considered the “father of the internet”, Guy Kawasaki, and Nathan Myhrvold, who is the founder of Microsoft Research.
University of Southern California
Located near the heart of downtown Los Angeles, Cal State LA attracts students who want to excel in business, nursing, engineering, and the solar system. The Los Angeles campus is recognized among the nation’s top ten best undergraduate programs for engineering (College of Engineering, Computer Science and Technology) and business (College of Business and Economics).
If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!
Tips for hiring a managed service provider in Los Angeles
Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. Here are six questions to ask your existing or prospective MSP:
Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.
Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate, and whether they meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSP’s responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.
The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.
To find the best Managed Service Providers in Los Angeles, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.
Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or service. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Los Angeles MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.
Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets, and SLA response times, to name a few.
IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.
Regardless of who you decide to work with, it’s important that your team cross-examines reputable managed service providers in Los Angeles. Some of our best clients were burned by less-than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.
Interested in Learning More?
Speak to an IT support specialist today at 855-448-4897 or click below.
Trusted to resolve 2+ million support tickets since 2006
