Managed IT Pricing Shouldn't be a Mystery
We believe in offering simple, straightforward pricing for your managed IT needs.
Copilot EssentialsManaged IT Services
Unlimited Business Hours Helpdesk
Endpoint Detection & Response and Next Gen AV
Unlimited Backups for M365 or Google Workspace
Compromised User Detection & Response
Proactive Monitoring & Maintenance
Copilot ProtectManaged Security Services
Unlimited 24/7 Helpdesk & SOC
Managed Endpoint Detection & Response
Managed Cloud Detection & Response
Managed Security Awareness Training
Managed 7-day SIEM
24/7 MXDR, Threat Hunting & Investigation
Copilot FortifyManaged Compliance Services
Unlimited 24/7 Helpdesk & SOC
Always-On VPN & Unlimited SASE as a Service
IDS / IPS / DNS Filtering & Cloud Firewall
NIST Cyber Security Framework Compliance
Compliance Policy Management
“ITSG services have always been fast, smart, and fairly priced.
They’ve made things work when no one else could—computers, Wi-Fi networks, servers, you name it. We have great confidence in ITSG. We highly recommend them to anyone!”
ASHLEY R. | MANAGER at CRAFT LOS ANGELES
Managed Infrastructure Services
Do your servers & networks need attention?
Add managed infrastructure services to any plan! ITSG’s managed infrastructure services covers network equipment issues, system failures and application updates to ensure your business stays up and running .
SaaS App Management Services
Need to manage additional apps or licenses?
We’ve got you covered! Add additional apps or licenses to any ITSG plan. We work with hundreds of apps and can help you with SSO implementations. We will tailor your experience to your needs during your free demo.
Interested in Learning More?
Speak to an IT support specialist today at 855-448-4897 or click below.
We’ve answered some of our most commonly asked questions.
Yes! Our managed IT services include unlimited remote help desk support via chat, email, phone, or our customer support portal for computers, servers, and network-attached devices covered under your managed services agreement with ITSG.
Our solutions are designed to meet all the IT requirements of your small or medium-sized business at a predictable monthly rate. Unlike traditional IT consultants, who only fix problems as they arise, we proactively manage and monitor your IT systems to remediate roadblocks and IT-related issues before they can impact business performance. Our IT services include regularly scheduled maintenance on your workstations, servers, firewalls, and network devices.
With Copilot Essentials you can benefit from unlimited helpdesk support during your business hours, while with Copilot Protect and Copilot Fortify, you can enjoy the benefits of unlimited helpdesk and our Security Operations Center all day and all night, 7 days a week.
Each business’s IT environment is unique, so it is virtually impossible to give a truly accurate quote online without an assessment. During our initial meeting we will review your company’s environment along with your unique challenges and goals, which allows us to provide an accurate, personalized, proposal.
Our IT assessment generally only takes 30 minutes for customers without servers or infrastructure management needs.
ITSG can quickly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive in today’s competitive tech-driven marketplace. If a one-year contract to transform your IT operational maturity is a roadblock for you, we may not be a good fit for your business goals.
Yes. Every managed services agreement is backed by clear service level agreements (SLAs) which govern our response times and guarantees regarding the quality of service we provide. We meticulously track key performance indicators (KPIs) and service metrics across each department to continually optimize our service delivery. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time resolution percentage, outstanding tickets and SLA response times.
Our Plans at a Glance
Explore and understand our plan benefits with ease—a quick guide to how we can meet your unique needs.
This plan enables you to prioritize business growth, offering essential cybersecurity best practices and all the elements required for a seamlessly optimized technology experience.
This plan is tailor-made for the cybersecurity-conscious, offering a suite of comprehensive suite of cybersecurity solutions, offering continuous protection, education, and assessment.
This plan is meticulously crafted to cater to enterprises, serving as the cybersecurity expert’s ultimate choice for maximum protection and uncompromising compliance.
Unlimited Helpdesk Support
During your business hours
Cloud Backups for M365 / Google
- Endpoint Detection & Response
- Compromised User Detection
Enhanced security features of Essentials, plus:
- 24/7 Security Operations Center
- Managed Endpoint Detection & Response
- Security Information and Event Management
- Security Awareness Training
All security features of Protect, plus:
- Zero-Trust Network Access – Always-On VPN Alternative
- Security Access Service Edge
- Governance, Risk, and Compliance
Technical Business Review
Annually with your Account Manager
Quarterly with a dedicated Chief Information Officer
Quarterly with a dedicated Chief Information Security Officer
For all plans, we ensure seamless updates deployment, minimizing disruptions to keep your operations running smoothly.
For all plans, we establish partnerships with the most trusted and innovative tech providers, while also managing all communication on your behalf.
For all plans, we take care of writing and maintaining line of business documentation, streamlining issue resolution, ensuring timely license renewals, and more.
Next-Business-Day Hardware Repairs
For all plans, you can rely on us to keep your endpoints operational. We guarantee a technician at your door within one business day, anywhere in the US, as long as you follow our design recommendations.
Helping our customers succeed with technology. Hear what companies like yours have to say about us.