Tampa

The Full Service IT Support You Need for Your Tampa Business.

Managed IT Support Tampa

Response times are everything when your business and employees are facing an IT-related issue. That’s why our Tampa HQ is ideally positioned on Rocky Point. We can have a technician onsite within minutes. Whether you’re located in Tampa, Tarpon Springs, Palm Harbor, Clearwater, or St. Petersburg – rest easy know we’ll be there to resolve and prevent downtime fast.

As Tampa’s IT experts, we’ve worked with hundreds of business across the Tampa Bay area. We know what your business needs and what your competitors have.

Let us design a comprehensive IT strategy leveraging our fully-integrated managed solutions to eliminate downtime and give your organization the competitive advantage it needs to thrive.

Helpdesk KPI's for Tampa

4 secs

Average Call Waiting Time

94.53 %

Same Day Resolution

7,012 +

Service Desk Tickets Resolved

98.73%

SLA’s Met

96.91%

Customer Retention

99.38%

Customer Satisfaction

Directions to ITSG Tampa Office

ITSG Managed IT Services - Tampa

1211 N. West Shore Blvd.
Suite 512
Tampa, FL 33607

Phone: (813) 489-662

Proactive IT Services for Tampa, Clearwater, & St. Pete

Whether you’re located near a world-class beach or in downtown Tampa’s booming Water Street and Channelside districts, IT Support Guys provides businesses with the vital IT support and expertise required to remain competitive in today’s digital-first economy.

Our proactive onsite and remote tech support enables us to quickly diagnose and resolve an array of IT-related issues that pop up out of nowhere. With in-person expertise and hands-on access to your physical and digital IT infrastructure, a local IT support company is the best way to prevent downtime, increase productivity, and ensure your systems are running smoothly. Focus on running your business – we’ll handle IT.

Unlock Opportunity with Technology

Technology is making it possible for SMBs to compete against the goliaths of their industry. We'll show you how you can, too.

Focus On Growing Your Organization

You have deadlines to crush and clients to delight. We'll handle your IT so you can focus on revenue-generating initiatives, not tech.

Happy Employees Are Productive Employees

IT-related setbacks consume 22 minutes of an average workday. Keep employees happy, engaged, and more productive with less IT stress.

100% SATISFACTION GUARANTEED

Managed IT Services for Your Industry

Whether you need help with a specific computer or network issue or are looking for an MSP in Tampa to provide unlimited managed IT support, ITSG has you covered. We’re experts in the cloud services and applications that can propel your business forward.

Cloud Native Managed IT Solutions

IT support designed for your unique industry challenges, business applications, and technology.

Hospitality Businesses

IT Support Guys supports some of the most exclusive hotels and resorts in Tampa Bay. Work with a partner that understands your unique needs, challenges, and priorities.

Hospitality and tourism are at the heart of the Tampa economy. Business is booming! Executives in the hospitality industry understand customer expectations are at the highest they’ve ever been. Patrons demand a connected experience from the moment they walk into your establishment.

Healthcare & Medical Offices

Our managed healthcare IT services enable your physicians, nurses, and administrative staff to focus on delivering better outcomes and world-class patient experiences. When your practice runs better, your patients feel it.

Medical practices and healthcare organizations are a major target for cancerous cybercriminals who seek to profit by distributing ransomware and holding your patient data hostage. Between an increase in demand, a growing existential threat from ransomware, and HIPAA compliance, it’s a never-ending battle to protect your IT infrastructure and your patients' sensitive ePHI.

Legal & Law Practices

IT Support Guys works with many law firms in the Tampa area. We’re here to help your team evolve and leverage technology to become more efficient and secure while reducing your IT overhead.

Whether you need to simplify document management, strengthen your cybersecurity defenses to ensure client confidentiality and compliance, or implement more robust case management software, IT Support Guys will help your legal team leverage technology as a competitive advantage.

Manufacturing

As a manufacturer, you thrive or stagnate by your ability to optimize processes and reign greater efficiencies from each department, from the shop floor to the warehouse and back office. We help organizations of all sizes leverage technology and implement smart manufacturing that improves their bottom line.

We’ll help you create a 360° view across business units, leverage business intelligence (BI), quality management, and ERP platforms to drive innovation, cut costs, improve quality, and enhance productivity.

Media & Entertainment

IT Support Guys will design and manage the network you need to support 4K live editing, high-end storage, and quick collaboration, wherever your team members may be. We’ll help you leverage the flexibility, scalability, and power of the cloud to achieve your business goals.

Businesses in the media and entertainment industries have an abundance of large files to share and store, not to mention tight deadlines, high expenses, and the constant threat of data breaches. You need a network that can handle the intense demands of an M&E company. Our managed services and global connectivity make it possible for you to scale your media and entertainment services quickly and affordably—without downtime.

Financial Services

Leverage IT Support Guys to ensure your critical systems are always online, secure, and compliant. Credibility is everything in the financial industry; don’t let even one incident tarnish your brand and reputation.

Today’s financial and accounting firms are built around the customer; they trust you with their confidential data and count on you to keep it safe. To protect your customers’ information and retain their trust, you need financial IT solutions that are secure, accessible, efficient, and affordable. That’s a tall order, especially when security risks, industry regulations, and economic conditions frequently change.

Interested in Learning More?

Speak to an IT support specialist today at 855-448-4897 or click below.

FAQS

We’ve answered some of our most commonly asked questions.

If you have more questions, give us a call!

Are your IT support plans truly unlimited?

Yes! Our managed IT services include unlimited remote help desk support via chat, email, phone, or our customer support portal for computers, servers, and network-attached devices covered under your managed services agreement with ITSG.

Our solutions are designed to meet all the IT requirements of your small or medium-sized business at a predictable monthly rate. Unlike traditional IT consultants, who only fix problems as they arise, we proactively manage and monitor your IT systems to remediate roadblocks and IT-related issues before they can impact business performance. Our IT services include regularly scheduled maintenance on your workstations, servers, firewalls, and network devices.

With Copilot Essentials you can benefit from unlimited helpdesk support during your business hours, while with Copilot Protect and Copilot Fortify, you can enjoy the benefits of unlimited helpdesk and our Security Operations Center all day and all night, 7 days a week.

How do I get an official quote for services?

Each business’s IT environment is unique, so it is virtually impossible to give a truly accurate quote online without an assessment. During our initial meeting, we will review your company’s environment along with your unique challenges and goals, which allows us to provide an accurate, personalized proposal.

Our IT assessment generally only takes 30 minutes for customers without servers or infrastructure management needs.

Do your managed services require a long-term contract?

ITSG can quickly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive in today’s competitive tech-driven marketplace. If a one-year contract to transform your IT operational maturity is a roadblock for you, we may not be a good fit for your business goals.

Do you make any guarantees regarding satisfaction and quality of service?

Yes. Every managed services agreement is backed by clear service level agreements (SLAs), which govern our response times and guarantee the quality of service we provide. We meticulously track key performance indicators (KPIs) and service metrics across each department to continually optimize our service delivery. These performance metrics extend across each business unit, from monitoring the help desk’s average response times to time to resolution, first-time resolution percentage, outstanding tickets, and SLA response times.

Helpful Technology Resources for Tampa, Florida

Internet Service Providers in Tampa Bay

Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing, and technical support quality. Questions like “How much bandwidth will my employees need?” or “How many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.

Spectrum – Tampa

Frontier Communications (formerly Verizon) – Tampa

WOW – Pinellas County

Experiencing a Power Outage in Tampa?

Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you. Contact Southern Florida Edison below to check for outages and for more information if you are experiencing a power outage in Tampa.

Tampa Electric

Report an Outage:
1-877-588-1010

Business Support:
1-888-223-0800

View Current Power Outages

Tampa Electric (Tampa)

Report an Outage:
1-800-228-8485

Business Support:
1- 866-582-6345

View Current Power Outages

Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure, including desktops, servers, and internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.

What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS). This critical device provides emergency power during temporary power outages, and if necessary, shut down your hardware properly if the outage will last longer than the battery supply.

Protect the Environment Electronic Waste (E-Waste)

IT Support Guys supports smart e-recycling initiatives. We encourage businesses of all sizes to donate technology using one of the above charities or, at the very least, properly recycle inoperable electronic waste.

Remember: Always wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.

Urban E Recycling Tampa

5630 E Powhatan Ave, Tampa, FL 33610

(813) 512-6998

STS Electronic Recycling

100 Ashley Dr S #600, Tampa, FL 33602

(813) 397-3638

Quicksilver Recycling

1102 N Rome Ave, Tampa, FL 33607

(813) 886-1494

Here are a few waste recycling centers located in Tampa:

Technology and Education Intersect in Tampa

The Tampa Bay region continues to transform into an attractive environment for innovation. With a growing number of technology companies flocking to the Tampa Bay area and a trending startup scene, it’s no surprise that Tampa Bay was named one of the top 40 U.S. cities for entrepreneurs by Business.org.

Tampa Bay is also home to some amazing universities that produce ambitious, talented, and tech-savvy students. Here are our top picks for universities if you’re looking to get into the tech space:

University of South Florida

Located in the heart of Tampa Bay, the University of South Florida is the nation’s fastest-rising university, with over 50,000 students across 14 colleges. Undergraduates can choose from over 180 majors and concentrations, including Information Technology, Computer Science, Computer Engineering, and Cybersecurity.

University of Tampa

Understood for scholastic excellence, personal attention, and real-world experience in its undergraduate and graduate programs, University of Tampa students originate from 50 states and 132 countries. There are more than 200 programs of study, consisting of 16 master’s degree programs, one doctorate, and various study abroad opportunities. From its modest beginnings in Plant Hall, UT boasts a $300 million yearly income and a $1 billion approximated yearly economic effect.

Florida Polytechnic University

Florida Polytechnic University is the state’s latest and most innovative university, engineered from the ground up to push the limits of education in science, innovation, engineering, and math (STEM). Found in Lakeland, the heart of Florida’s High-Tech Corridor, Florida Poly provides advanced degree programs that prepare graduates to take on today’s fastest-growing fields, such as big data analytics, cybersecurity, artificial intelligence, computer programming, and information technology.

If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!

Tips for hiring a managed service provider:

Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. Here are six questions to ask your existing or prospective MSP:

How will your Managed IT Services improve our day-to-day operations?

Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.

Can you share Tampa references we can speak with?

Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate, and whether they meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSP’s responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.

Do you provide 24/7 X 365 assistance?

The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.

How does your service enhance collaboration?

To find the best Managed Service Providers in Tampa, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.

How does monthly billing work?

Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or service. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Tampa MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.

How do you measure customer satisfaction?

Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets, and SLA response times, to name a few.

IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.

Regardless of who you decide to work with, it’s important that your team cross-examines reputable managed service providers in Tampa. Some of our best clients were burned by less-than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.

Interested in Learning More?

Speak to an IT support specialist today at 855-448-4897 or click below.

Trusted to resolve 2+ million support tickets since 2006

You guys are amazing. Chris was attentive to what had to be done and communicated clearly. He answered everything and waited for the other technicians to finish things off completely

I cannot speak highly enough about the team at ITSG. Their support, attention to detail, and response times are amazing. When I pick up the phone and dial their help desk, a tech always picks up in a few seconds.

Daniel took my call and was so patient and kind! He helped me figure out my IT problem, which I have been struggling with for some time. This company is pure gold! Thank you so much!

My consulting practice is dependent upon technology that I do not understand. I am so impressed with ITSG's knowledae. can-do attitude, work ethic, never-fail fixes, and calming bedside manner. If you're looking for an IT company, you need to start with ITSG.

I was faced with the challenge of getting a network set up for a new sales team after a big box support company (we all know who) dropped the ball at the last minute, informing me that they could not do the job. ITS came to our rescue. Within two hours, our network and workstation were professionally set up by two knowledgeable and efficient technicians.

We've worked with ITS for over three years, and I can't speak highly enough about their quality of service. It's fantastic! Their team is always available to troubleshoot our employees' workstations and software. They take the time to learn about our business, employees, and, of course, our IT.