The Full Service IT Support You Need for Your Seattle Business.

Managed IT Support Seattle

With Seattle coming in as one of the top three technology hubs in the United States, having well-managed technical support ensures that your business will stay competitive and ahead of the latest technology curve.

If downtime, inefficient networks, and network connectivity issues are hindering the productivity of your staff, IT Support Guys is here to ensure that your technology maintains pace with the needs of your business.

Adding IT Support Guys to your resources enables your team to gain instant access to an entire team of experts within minutes, not hours. With our expert-level staff of support specialists for cloud architects and CIOs, we can handle even your most complex needs at a predictable monthly price.


Helpdesk KPI's for Seattle

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4 secs

Average Call Waiting Time 

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94.53 %

Same Day Resolution 

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7,012 +

Service Desk Tickets Resolved 

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SLA’s Met 

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Customer Retention

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Customer Satisfaction

Directions to ITSG Seattle Office

ITSG Sales Office - Seattle

5608 17th Avenue NW #958

Seattle, WA 98107

Phone: (208) 594-2233

Unlock Opportunity with Technology

Technology is making it possible for SMBs to compete against the goliaths of their industry. We'll show you how you can, too.

Focus On Growing Your Organization

You have deadlines to crush and clients to delight. We'll handle your IT so you can focus on revenue-generating initiatives, not tech.

Happy Employees Are Productive Employees

IT-related setbacks consume 22 minutes of an average workday. Keep employees happy, engaged, and more productive with less IT stress.


Managed IT Services for Your Industry

Whether you need help with a specific computer or network issue or are looking for an MSP in Seattle to provide unlimited managed IT support, ITSG has you covered. We’re experts in the cloud services and applications that can propel your business forward.

Cloud Native Managed IT Solutions

IT support designed for your unique industry challenges, business applications, and technology.

Hospitality Businesses

IT Support Guys supports some of the most exclusive hotels and resorts throughout the United States and brings the same standard of excellence to the hospitality industry in Seattle.
As one of the top five restaurant-dense cities in the United States and a hotel industry that boasts over 56,000 guest rooms, Seattle is quickly establishing itself as one of the leading hospitality hubs of the Pacific Northwest. Executives in the hospitality industry understand customer expectations are at the highest they’ve ever been. Keeping your guests connected and avoiding downtime in operations is imperative to the guest experience.

Healthcare & Medical Offices

The City of Seattle has become a leading healthcare cluster, creating careers in health care delivery, biomedical research, and training for doctors and other medical staff. Our managed healthcare IT services enable your physicians, nurses, and administrative staff to focus on delivering better outcomes and world-class patient experiences.
As healthcare continues to grow in Seattle, physicians and medical practitioners need reliable IT support with guaranteed uptimes. From helpdesk support services to EHR/EPM solutions to HIPAA compliance, lab/radiology system support, and endpoint protection solutions, your practice needs a team of specialists that enable your team to focus on patient care, not troubleshooting tech issues.

Legal & Law Practices

The incredible growth of Seattle’s tech, media, health care, and cannabis industries has made Seattle one of the nation’s fastest-growing markets for the legal sector. Law firms are evolving and leveraging technology to become more efficient or adapt to increasing demands.
Whether you need to simplify document management, strengthen your cybersecurity, or implement more robust case management software, IT Support Guys will help your legal team leverage technology as a competitive advantage.


The Seattle Metropolitan Area is home to over 11,000 manufacturers, yet most manufacturers employ less than 60 employees and lack the resources or time to adapt to fast-evolving technologies on their own. We help organizations of all sizes leverage technology and implement smart manufacturing that improves their bottom line.
We’ll help you create a 360° view across business units, leverage business intelligence (BI), quality management, and ERP platforms to drive innovation, cut costs, improve quality, and enhance productivity.

Media & Entertainment

IT Support Guys can assist your business in leveraging the flexibility, scalability, and power of the cloud to achieve your business goals. Our managed services and hundreds of years of combined expertise make it possible for you to scale your media and entertainment services quickly and affordably—without adding staff.
With Seattle being home to digital media giants such as Hulu, Snapchat, and Getty Images, the battle is on in Seattle as digital media companies compete fiercely with traditional players. As technological advances push the industry to new levels, industry leaders recognize technology as a competitive weapon in today’s digital-first economy.

Financial Services

Leverage IT Support Guys to ensure your critical systems are always online, secure, and compliant. Credibility is everything in the financial industry; don’t let even one incident tarnish your brand and reputation.
Financial and accounting firms have a unique set of technology requirements. To meet client demands, your data must be private and protected. Your CPAs, bookkeepers, and staff need 100% availability and access to the systems that help you provide world-class service.

Interested in Learning More?

Speak to an IT support specialist today at 855-448-4897 or click below.


We’ve answered some of our most commonly asked questions.

If you have more questions, give us a call!

Yes! Our managed IT services include unlimited remote help desk support via chat, email, phone, or our customer support portal for computers, servers, and network-attached devices covered under your managed services agreement with ITSG.

Our solutions are designed to meet all the IT requirements of your small or medium-sized business at a predictable monthly rate. Unlike traditional IT consultants, who only fix problems as they arise, we proactively manage and monitor your IT systems to remediate roadblocks and IT-related issues before they can impact business performance. Our IT services include regularly scheduled maintenance on your workstations, servers, firewalls, and network devices.

With Copilot Essentials you can benefit from unlimited helpdesk support during your business hours, while with Copilot Protect and Copilot Fortify, you can enjoy the benefits of unlimited helpdesk and our Security Operations Center all day and all night, 7 days a week. 

Each business’s IT environment is unique, so it is virtually impossible to give a truly accurate quote online without an assessment. During our initial meeting, we will review your company’s environment along with your unique challenges and goals, which allows us to provide an accurate, personalized proposal.

Our IT assessment generally only takes 30 minutes for customers without servers or infrastructure management needs.

ITSG can quickly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive in today’s competitive tech-driven marketplace. If a one-year contract to transform your IT operational maturity is a roadblock for you, we may not be a good fit for your business goals.

Yes. Every managed services agreement is backed by clear service level agreements (SLAs), which govern our response times and guarantee the quality of service we provide. We meticulously track key performance indicators (KPIs) and service metrics across each department to continually optimize our service delivery. These performance metrics extend across each business unit, from monitoring the help desk’s average response times to time to resolution, first-time resolution percentage, outstanding tickets, and SLA response times.

Orange graphic of the Seattle, Washington skyline.

Helpful Technology Resources for Seattle, Washington

Internet Service Provider in Seattle

Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing, and technical support quality. Questions like “How much bandwidth will my employees need?” or “How many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.

Spectrum – Seattle

Verizon – Seattle

CenturyLink – Seattle

Experiencing a Power Outage in Seattle?

Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you. Check with Seattle City Light below for outages and more information.

Seattle City Light

Report an Outage: 

(206) 684-3000

Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure, including desktops, servers, and internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.

What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS). This critical device provides emergency power during temporary power outages, and if necessary, shut down your hardware properly if the outage will last longer than the battery supply.

Protect the Environment Electronic Waste (E-Waste)

IT Support Guys supports smart e-recycling initiatives. We encourage businesses of all sizes to donate technology using one of the above charities or, at the very least, properly recycle inoperable electronic waste. RememberAlways wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.

Effective January 1, 2020, Washington’s Mandatory Commercial Recycling Law (AB 1826) requires businesses to arrange recycling services for companies that generate two cubic yards of solid waste per week.

Person throwing used and broken laptop in the trash.

1560 1st Ave S. Seattle, WA 98134

(206) 367-4111

2311 N 45th St, Seattle, WA 98103

(253) 204-4438

1121 N 35th Street, Seattle, WA 98103

(206) 633-1517

Here are a few waste recycling centers located in Seattle:

Technology and Education Intersect in Seattle

The Seattle region continues to transform into an attractive environment for innovation. With a growing number of technology companies flocking to Seattle and a trending startup scene, it’s no surprise that Seattle is regularly named one of the most thriving start-up hotspots in the world.

Seattle is home to some amazing universities that produce ambitious, talented, and tech-savvy individuals.

University of Washington

Ranked as the most innovative public university in the world by Reuters in 2019, the University of Washington is the top university for information technology and computer science degrees in the Seattle area. With its highly competitive computer science program, UW’s Tacoma School of Engineering and Technology offers several ABET-accredited degrees in Computer Science and Information technology.

DigiPen Institute of Technology

Business Insider ranks Digipen among the top 50 computer science and engineering schools in the United States. Located in the tech hub of Redmond, Digipen Institute of Technology offers three Computer Science Degrees, BS in Computer Science, BS in Computer Science in Machine Learning, and a Masters Degree in Computer Science. Digipen is a top choice for students looking to make a name in the gaming and information technology industries. If you’re a recent graduate with a degree in computer science who’s passionate about helping businesses leverage technology to meet today’s toughest tech challenges and innovate, get your career started with IT Support Guys.

Seattle Pacific University

The Seattle Pacific University was founded in 1891. Today,  SPU offers four-year degrees in Computer Science and Information Technology, with a curriculum designed to prepare students for tech’s most demanding jobs. SPU’s 43-acre city campus is located in a residential neighborhood on the north slope of Queen Anne Hill, only 10 minutes from the heart of downtown Seattle.

Seattle University

Seattle University has long been a leader in computer science and software engineering education. It established its pioneering Master of Software Engineering program in 1979 and awarded the world’s first MSE degree in 1982. Seattle University’s graduate faculty has extensive industrial experience as well as strong academic credentials. Our curriculum has been shaped by close contacts with local industry, ensuring that courses are relevant to the workplace and that projects are tailored to the professional needs of our students.

If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!

Tips for hiring a managed service provider:

Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. Here are six questions to ask your existing or prospective MSP:

Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.

Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate, and whether they meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSP’s responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.

The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.

To find the best Managed Service Providers in Tampa, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.

Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or service. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Tampa MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.

Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets, and SLA response times, to name a few.

IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.

Regardless of who you decide to work with, it’s important that your team cross-examines reputable managed service providers in Tampa. Some of our best clients were burned by less-than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.

Interested in Learning More?

Speak to an IT support specialist today at 855-448-4897 or click below.  

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