Understanding Managed Services

Managed Services: The Ultimate IT Solution for Businesses of All Sizes

A happy executive woman fist bumps her managed IT service support technician for solving an IT-related issue with excel on her laptop. The business casual dressed IT manager is smiling and happy to have completed a job well done for his client.

81%

of 850 of SMBs surveyed currently work with an MSP.

62%

of businesses report they lack the skills in-house to deal with security issues.

A smart attractive young woman, IT security professional wearing glasses holds a laptop while investigating a cybersecurity event. In the background of the security operations center, security specialists can be seen working on data servers racks and solving IT tickets.

What Are “Managed Services”?

Unlimited, comprehensive IT support and services – at a predictable monthly rate.

Emergency IT services and one-and-done fixes are no longer enough in today’s tech-heavy business environment. Managed IT solutions are designed to be there around the clock to ensure companies are utilizing the best technology on the market, proactively monitoring threats, and evolving with industry trends.

Instead of picking and choosing which IT tasks you need completed, turn to a managed IT Service company that offers full-service support for any and all of your IT needs. Put your focus on proactive, speedy solutions rather than emergency repairs.

A team of three smartly dressed information technology professionals are confidently walking away from a row of server racks seen in the background of the company’s data center. One professional is carrying a laptop.
An African American network administrator with his fingers interlocked behind his neck and a system administrator rubbing the back of his kneck appear stressed while looking at a server rack trying to analyze why a server is down and how to restore service quickly for the managed IT services’ business.

The Growing Need
for Managed Services

Why are so many businesses hiring managed IT providers nowadays?

Every company needs quick access to IT professionals without budgeting to hire dozens of different technicians with different areas and levels of expertise. An MSP gives you the variety of skills you need to maintain your IT infrastructure at a flat rate that’s less than the cost of maintaining a team of in-house experts. 

As technology rapidly changes, the need to keep up has increased the demand for skilled technical talent that understands and uses business technology to accelerate business growth. The technology implemented by IT Support Guys is time-tested and has passed our internal standards.

Our clients know that when we make a recommendation, they’ll receive reliable solutions designed for their unique business specifications.

We’ll ensure that you stay ahead of the tech curve, keep a watchful eye on cybercrime, minimize downtime with proactive solutions, and provide immediate responses that protect your business from a variety of threats.

Common Reasons
to Outsource IT

Generally, there are three categories of companies that benefit from hiring managed IT providers:

  • Companies that are too small to hire an in-house person or team, yet have too many systems and tickets to manage on their own.
  • Organizations with an IT department overburdened with day-to-day tasks like end-user support, troubleshooting, and software upgrades. They are unable to focus on high-level, strategic initiatives or long-term objectives, so they turn to MSPs for help desk support.
  • Businesses with an IT department who are fully capable of handling the day-to-day tasks but require external expertise for more complex projects. These projects are usually designed to improve the company’s overall IT strategy, like infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.
A systems administrator in a blue button-down long-sleeve shirt posing holding a laptop in front of a server cabinet and looking at camera with an air of confidence, ready to solve a technical issue thrown his way.
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Key Benefits of Using Managed Services

IT services shouldn’t be a band-aid for inadequate technology. You need experts who implement a secure tech stack to create more opportunities for innovation, profit, and expert client services.

Save Time

Outsourcing your IT functions to the experts saves you time - time that your team can now dedicate to core objectives. Managed IT service providers offer solutions with minimal wait time, whenever you need them.
Spend less time waiting on IT support and more hours applying your talents and resources to grow your business!

Gain a Competitive Edge

You might not have 24/7 managed IT services – but your competitors probably do. More than 53 percent of small and medium-sized businesses currently use a Managed IT Service Provider.
The digital age has leveled the playing field, enabling smaller organizations to compete against the giants of their industries. That’s why 73 percent of SMBs identified emerging technologies as a positive opportunity to innovate, generate profit, and gain a competitive advantage in their market.
With Managed IT help in your back pocket, your business infrastructure will put you in a strong position to stand up to your biggest competitors.

Less Stress, Fewer Risks

You might be overwhelmed by the sheer number of IT tasks required to scale your company day-in and day-out.
Turning to managed IT services alleviates the stress of designing and implementing security policies or managing tested backups – two crucial components of avoiding downtime and lost revenue.
Let IT Support Guys guide you through technology challenges with a comprehensive roadmap toward success.
Build your business worry-free – we’ll keep things running smoothly in the background.

Achieve Operational Maturity - Quickly

Leverage the latest technology to achieve your goals with mature processes, superior cybersecurity measures, and safety policies. All of these aspects can be personalized for your business with the help of an MSP.
At IT Support Guys, we don’t just fix your technology - we leverage it to its highest capabilities.

Resources

Case Study

Insurance Law Firm

Learn how we helped one insurance law firm save over $14,680 in prevented downtime during the first year with proactive managed IT support.

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eBooks & Guides

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