Outsourced Help Desk Services

Flexible, Remote IT Help Desk Services

When You Need Them

An attractive brunette business professional in her mid-twenties feels empowered by her employer and contently works remotely from a cafe.

92%

of employees say having technology that helps them do their job efficiently affects their work satisfaction.

22

minutes – the average amount of time that employees lose each day dealing with IT-related issues.

A stressed young African American businessman sits in front of his computer, pinching the crest of his nose with closed eyes to contemplating how to fix his computer issue.

Remote IT Support Services for Business

It’s time to stop wasting precious hours each week on technology failures and inefficiencies. No matter how robust your business technology might be, any downtime caused by IT problems is a waste.

Our mission at IT Support Guys is to keep your business firing on all cylinders every day of the year. We fill in the gaps in your IT staff’s knowledge and help lighten the load – so you can put out metaphorical tech fires quickly and safely.

A smiling, young, help desk professional speaks with a customer over the phone to resolve a ticket submitted.
Help desk professionals working within a security operations center to remotely protect clients’ critical information technology infrastructure and network.

What Is Remote IT Support?

Remote IT support allows us to provide all of our assistance without setting foot on your property. That means we’re monitoring your IT systems 24x7x365 to provide the solutions you need.

95 percent of your tech issues can be resolved in less than 10 minutes remotely.

Our help desk services will enable you to recoup lost productivity due to slow computers, equipment failures, connectivity issues, or any other tech woes. We’ll install system updates, implement new technology, and carry out advanced security measures to ensure you don’t miss a beat!

Benefits of Remote Technology Support Services

A screenshot of IT Support Guys’ help desk customer support portal login screen that is used to submit a help desk ticket by employees and clients.
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Get Your 2020 IT Survival Guide

2020 has been one heck of a rollercoaster ride for many of us. Our 2020 IT Survival Guide will help your business weather this rocky ride and come out stronger!

Resources

Case Study

Insurance Law Firm

Learn how we helped one insurance law firm save over $14,680 in prevented downtime during the first year with proactive managed IT support.

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eBooks & Guides

Understanding AI Maturity

Artificial Intelligence (AI) is revolutionizing SMBs. We’ll help you understand the different maturity levels, and how leveraging AI can become the winning strategy to propel

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