IT Support in Los Angeles
When IT-related problems surface, you need local tech support fast. IT Support Guys offers affordable and reliable IT support tailored to fit your business’ needs.
We eliminate single points of failure by becoming an integrated extension of your business; we’re your IT department. Working with IT Support Guys enables your team to gain instant access to an entire team of experts with diverse skill sets and levels of expertise from tier 1 help desk support specialists to cloud architects and CIOs, at a predictable monthly price.
Every managed IT service plan offers unlimited IT support for Los Angeles businesses – whenever your team needs us, we’re only a click, call or email away from resolving the issue. Performance is everything in business – check out our KPIs for LA.
Help Desk KPIs for Los Angeles
Average Call Waiting Time
Same Day Resolution
Service Desk Tickets Resolved
Onsite IT Consultants in Los Angeles
IT Support Guys offers reliable IT consulting services for all of your tech needs. From on-premise server support to designing your ideal hybrid cloud environment, cloud migrations and cybersecurity solutions, our Los Angeles support team can immediately dispatch when you need on-site support.
Onsite tech support with IT Support Guys enables us to quickly diagnose and resolve an array of issues that pop up out of nowhere.
With in-person expertise and hands-on access to your physical and digital IT infrastructure, a local IT support company is the best way to prevent downtime, increase productivity, and ensure your systems are running smoothly.
Focus on your running your business – we’ll handle IT.
Unlock Opportunity with Technology
Technology is making it possible for SMBs to compete against the Goliaths of their industry. We’ll show you how you can too.
Focus On Growing Your Organization
You have deadlines to crush and clients to delight. We'll handle your IT so you can focus on revenue-generating initiatives, not tech.
Happy Employees Are Productive Employees
IT-related setbacks consume 22 minutes of an average workday, keep employees happy, engaged and more productive with less IT stress.
Immediate Response IT Services for Los Angeles
Managed IT services and IT support for Angelenos
100% Satisfaction Guaranteed
Whether you need help with a specific computer or network issue or are looking for an MSP in Los Angeles to provide unlimited managed IT support, IT Support Guys has you covered. We’re experts in the cloud services and applications that can propel your business forward. We offer technical expertise in Office 365, cloud solutions, IT security services, compliance, VoIP phone systems, and more. Every service is backed by our 100% satisfaction guarantee – call us today to get started.
Managed IT Services for Your Industry
Harness Technology to Lead Your Industry
IT Support for Hospitality Businesses in Los Angeles
Hospitality and tourism are at the heart of the Los Angeles economy. Los Angeles visitors spent an estimated $22 billion on hotels, restaurants, shopping, and attractions last year. Business is booming! Executives in the hospitality industry understand customer expectations are at the highest they’ve ever been. Patrons demand a connected experience from the moment they walk into your establishment. IT Support Guys supports some of the most exclusive hotels and resorts in the LA, work with a partner that understands your unique needs, challenges and priorities.
LA Medical IT Support
When your practice runs better, your patients feel it. The healthcare industry is growing in Los Angeles but in many cases is still fragmented. Between an increase in demand, a growing existential threat from ransomware, and HIPAA compliance challenges – it’s a never-ending battle to protect your IT infrastructure and patient’s sensitive ePHI. Healthcare IT should protect and enhance your patient’s experience – not hinder it. Our Managed healthcare IT services enable your physicians, nurses, and administrative staff to focus on delivering better outcomes and world-class patient care.
IT Support for LA Law Firms
The incredible growth of LA’s tech, media, entertainment industries, and the strong local economy has made Los Angeles one of the nation’s fastest-growing markets for the legal sector. With steep competition, law firms are evolving and leveraging technology to become more efficient as they adapt to evolving demands. Whether you need to simplify document management, strengthen your cybersecurity defenses to ensure client confidentiality and compliance or implement a more robust case management software solution, IT Support Guys will help your legal team leverage tech as a competitive advantage.
Smart Manufacturing IT Services for LA
The Los Angeles Metropolitan Area is home to over 11,000 manufacturers, yet most manufacturers employ less than 60 employees and lack the resources or time to adapt to fast-evolving technologies on their own. That’s where IT Support Guys steps in, we help organizations of all sizes leverage technology and implement smart manufacturing processes that improve your bottom line. We’ll help you create a 360° view across business units, leverage business intelligence (BI), quality management and ERP platforms to drive innovation, cut costs, and improve quality while enhancing productivity.
Managed IT for Media & Entertainment
Los Angeles is the indisputable entertainment capital of the world. The battle is on in LA as digital media companies compete fiercely with traditional players; the agile creators will survive and your team understands that technology is a competitive weapon in today’s digital-first economy. When you turn to the experts at IT Support Guys, you can leverage the flexibility, scalability, and power of the cloud to achieve your business goals. Our managed services and global connectivity make it possible for you to scale your media and entertainment services quickly and affordably — without downtime.
California Legal Cannabis IT Support
California is the largest legal marijuana market in the world but competition is fierce, and the stakes are high. Illegal retail operations outnumber legal dispensaries 3-to1, untenable taxation, convoluted regulations, and less than desirable growth has plagued the cannabis industry with 75 percent of cities banning retail cannabis stores. Isn’t about time you stop worrying about your IT and unexpected downtime? Managed IT services are an extremely cost-effective alternative to an in-house IT staff. Our remote experts handle all of your regular computer maintenance, security measures, servers, and networks – all without the hefty price tag. Focus on delivering the best customer experience to grow your business; we’ll handle your tech.
Consumer Goods Tech Support
There’s a shift occurring in the consumer goods market – and innovative technology is the driving force. Big data, rapidly evolving applications, and tech-savvy customers are dramatically changing the way retail companies produce and distribute goods. Success for CPG companies is dependent on efficiency and performance. IT Support Guys provides the retail IT support your company requires to standardize your systems, minimize expenses, and provide the experience consumers need. From CPG business applications and manufacturing processes to data system integrations, IT Support Guys will help revolutionize your business’s relationship with technology.
Financial Services IT Consulting
Financial and accounting firms have a unique set of technology requirements. To meet client demands, your data must be private and protected. Your CPAs, bookkeepers, and staff need 100% availability and access to the systems that help you deliver for clients. Leverage IT Support Guys to ensure your critical systems are always online, secure, and compliant. Credibility is everything in the financial industry; don’t let even one incident tarnish your brand and reputation. We’ll also help your business stay lean by outsourcing monotonous, time-consuming tasks to efficiency experts.
Are You Ready?
We make it easy to receive a personalized estimate based on your unique IT environment, challenges, and business objectives. Use our Managed Services Pricing Wizard to receive a Free Online Estimate in minutes!
Testimonials from Business Like Yours in LA
You guys did amazing. Stephen was attentive to what had to be done and communicated clearly. He answered everything and waited for the other technicians to finish things off completely.
Michael took my call and was so patient and kind! He helped me figure out my IT problem I have been struggling with for some time. This company is complete gold! Thank you so much!
IT Support Guys provides timely, effective, and honest IT support. I’ve been working with them for over a year now and continue to be impressed. From supporting our computers to building a new domain controller, these guys are the best. They’re friendly, competent, and have very competitive pricing. Luy and Stephen really are the best!
I cannot speak highly enough about the team at IT Support Guys. Their support, attention to detail, and response times are amazing. When I pick up the phone and dial their help desk, a tech always picks up in a few seconds. Our last IT company was a nightmare to deal with. IT Support Guys has been a breath of fresh air since we started working together four years ago.
My consulting practice is dependent upon technology that I do not understand. I am so impressed with IT Support Guys’ knowledge, can-do attitude, work ethic, never-fail fixes, and calming bedside manner. If you’re looking for an IT company, you need to start with ITSG.
IT Support Guys are fantastic! Stephen S. is the best. – knowledgeable, friendly, and confident. I was having issues with my laptop, but he took care of it and got me up and running within a few hours! IT Support Guys will have all of my business and I definitely recommend and refer them to everyone I know!
We’ve worked with IT Support Guys for over three years, and I can’t speak highly enough about their quality of service. It’s fantastic! Their team is always available to troubleshoot our employees’ workstations and software. They take the time to learn about our business, employees, and of course, our IT.
My experience with IT Support Guys goes back several years. Their services have always been fast, smart, and fairly priced. They’ve made things work when no one else could – computers, WiFi network, servers, you name it. We have great confidence in IT Support Guys. We highly recommended them to anyone!
Before we engaged IT Support Guys, our organization was spending much more, and frankly, getting much slower service. Now, under our maintenance plan, we spend less per month and are guaranteed fast response times.
I was faced with the challenge of getting a network set up for a new sales team after a big box support company (we all know who) dropped the ball at the last minute, informing me that they could not do the job. IT Support Guys came to our rescue. Within two hours, our network and workstations were set up professionally by two knowledgeable and efficient techs.
Serving Businesses Near You
As Los Angeles’ IT experts, we know what your local business needs – and what your competitors have. We’ll listen to your desired business outcomes and develop an IT roadmap to accomplish your goals.
IT Support Guys will guide your California-based business into the future with industry-leading technology, innovative methods of data protection, and reliable processes for superior productivity. If you’re going to outsource your IT services or find a tech partner, let it be us!
Contact us today to begin your journey with exemplary Los Angeles IT services.
Directions to IT Support Guys’ LA Office
Los Angeles IT Support
535 N Brand Blvd.
Glendale, CA 91203
Phone: (818) 638-5060
Get Your IT Survival Guide
The IT landscape is rapidly evolving, but we’re here to help. Stay current with the best insights, resources and best practices to keep your business flowing with our IT Survival Guide.
Helpful Technology Resources for Los Angeles, CA
Pay IT Forward – Donate Unused or Unwanted Technology
Donate Unused and Outdated Tech
Did you know that 82 million Americans lack access to a computer with internet in their home?
An estimated 317,386 households in Los Angeles county do not have a home computer and 591,793 homes do not have an internet subscription. These numbers are alarming, considering it’s 2020 and how essential technology is to economic mobility in this digital age.
When children and young adults do not have reliable access to computers and the internet, it creates a disadvantageous learning environment that can seriously limit their ability to perform well in school and gain a foothold in our city’s ever-evolving digital-first economy.
IT Support Guys partners with local non-profits and encourages our clients to donate before recycling when possible, this not only benefits impoverished families and the Los Angeles we all love but also offers a tax deduction. It’s a win-win for everyone.
We walk the line with technology, clients that donate receive a discount on our services.
Help us empower families in the Los Angeles area to leverage technology to achieve upward mobility and improve our community by human-I-T to recycle, repurpose and transform our community.
human-I-T Los Angeles Donation Dropoff
4525 Sheila St, Commerce, CA 90040
Donate Unused and Outdated Tech to Families in Los Angeles
human-I-T provides low-income individuals and nonprofits with technology, internet, and digital literacy training. By reusing instead of recycling electronics, the human-I-T team transforms E-Waste into opportunities for underserved communities. Receive a tax deduction and help our local community through technology.
Whether you are a business or an individual, human-I-T welcomes donations by providing technology pick-ups and free drop-off locations. After pick up, human-I-T sanitizes each donation and wipes all data on each device using industry best practices. Your donation will be used to help low-income families gain access to technology, home internet, and digital literacy training.
Internet Service Provider in Los Angeles
Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing, and technical support quality. Questions like “how much bandwidth will my employees need?” or “how many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.
- AT&T – Los Angeles
- Spectrum – Los Angeles
- Verizon – Los Angeles
- Frontier Communications – Los Angeles
Experiencing a Power Outage in Los Angeles?
Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you, contact Southern California Edison below to check for outages and more information if you are experiencing a power outage in LA.
Southern California Edison
Report an Outage:
Los Angeles Edison Support:
Edison Voltage Issues:
Have you experienced intermittent power issues or electricity flickers that reset your workstations and IT hardware?
Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure including desktops, servers, internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.
What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS), this critical device provides emergency power during temporary power outages and if necessary, will allow you to shut down your hardware properly if the outage will last longer than the battery supply.
Protect the Environment Electronic Waste (E-Waste)
IT Support Guys supports smart e-recycling initiatives, we encourage businesses of all sizes to donate technology, preferably by donating to human-I-T (see above) or at the very least, properly recycle inoperable electronic waste. Remember: Always wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.
Effective January 1, 2020, California’s Mandatory Commercial Recycling law (AB 1826) requires businesses to arrange recycling services for companies that generate two cubic yards of solid waste per week.
Here are a few waste recycling centers located in Los Angeles:
1940 E. Occidental St. Santa Ana, CA 92705
1370 E 18th St., Los Angeles, CA 90021
7341 Fulton Avenue North Hollywood, CA, 91605
Technology and Education Intersect in Los Angeles
Los Angeles holds many distinctions. L.A. is the entertainment capital of the world and is on the leading edge of technology with more than 190,000 people working in aerospace and technology. Los Angeles offers four renowned universities, each known for its STEM and information technology programs.
California Institute of Technology (CalTech)
The California Institute of Technology is a private doctorate-granting research university in Pasadena, California. Known for its strength in natural science and engineering, Caltech is often ranked as one of the world’s top-ten universities.
University of Southern California
The University of Southern California is a private research university in Los Angeles, California. Founded in 1880, it is the oldest private research university in California. For the 2018–19 academic year, there were 20,000 students enrolled in four-year undergraduate programs.
USC was one of the earliest nodes for ARPANET and is the birthplace of the Domain Name System (DNS). Other technologies invented at USC include DNA computing, dynamic programming, image compression, VoIP, and antivirus software.
University of California, Los Angeles
Based in warm and sunny Los Angeles, the University of California is one of the most sought-after institutions of higher education in the country with over 100,000 applicants each year. Consistently ranked within the top 10 universities in the US, UCLA is considered one of the Ivy university. Notable alumni include computer scientist Vint Cerf who is most widely considered the “father of the internet”, Guy Kawasaki and Nathan Myhrvold who is the founder of Microsoft Research.
California State University, Los Angeles
Located near the heart of downtown Los Angeles, Cal State LA attracts students who want to excel in business, nursing, engineering, and the solar system. The Los Angeles campus is recognized among the nation’s top ten best undergraduate programs for engineering (College of Engineering, Computer Science and Technology and business (College of Business and Economics).
If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!
Top Tips for Hiring a Managed IT Service Provider in Los Angeles
As businesses recognize that maintaining their IT infrastructure is more difficult than their internal resources can handle, they are moving towards hiring a Managed Service Provider (MSP). Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. With many MSPs in Los Angeles to pick from, selecting the best company can be a tiring procedure. Here are six questions to ask your existing or prospective MSP.
1. How Will Your Managed IT Services Improve Our Day-to-Day Operations?
Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.
2. Can You Share Los Angeles References We Can Speak With?
Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate and meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSPs responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.
3. Do You Provide 24x7x365 Assistance?
The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.
4. How Does Your Service Enhance Collaboration?
To find the best Managed Service Providers in Los Angeles, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.
5. How Does Monthly Billing Work?
Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or services. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Los Angeles MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.
6. How Do You Measure Customer Satisfaction?
Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets and SLA response times, to name a few.
IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.
Regardless of who you decide to work with – it’s important that your team cross-examines reputable managed service providers in Los Angeles. Some of our best clients were burnt by a less than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.
Los Angeles Managed IT Services Frequently Asked Questions
We’ve answered some of the most common questions below. If you still have a question, give us a quick call.
A Managed IT Service Provider (MSP) is an IT support company that augments and becomes your dedicated IT department to proactively manage your IT infrastructure and end-user systems remotely, with a clear Service Level Agreements on a monthly subscription model.
Co-managed IT services are designed to support businesses that already have an IT department or in-house IT support staff. With co-managed IT services, businesses will often outsource their help desk and end-user support activities to a Managed Service Provider (MSP) so that their internal resources can focus on higher-level, more strategic initiatives. Alternatively, organizations with an IT department who are fully capable of handling the day-to-day tasks may require external expertise for more complex projects. These projects are usually designed to improve the company’s overall IT strategy, like infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.
Co-managed IT services enable every company quick access to IT professionals without budgeting to hire multiple technicians at different skill levels.
The average hourly rate for IT services in Los Angeles, California, ranges between $125 to $225 without a managed service contract. Emergency support can easily double the rate, with many service providers charging upwards of $250 – $300 per hour for an immediate dispatch.
There are three types of contracts when you work with a third-party IT service provider, typically these include break/fix hourly rates, a managed IT services agreement, or pre-paid hourly block contracts.
Break/fix IT support means that the service provider is called to resolve an issue, as needed, on a set hourly rate. Break/fix may be cheaper in the short-term; however, these service providers only make money when your business has IT-related problems so there is little incentive to provide proactive or preemptive maintenance.
Companies with a managed IT services agreement pay a predictable monthly rate to gain access to a team of experienced information technology professionals from front-line help desk support for resetting passwords to quarterly IT roadmap reviews with a Chief Information Officer or Chief Technology Officer. Our managed IT service plans include unlimited tech support, with this model, the MSP is only profitable when your team has zero issues or downtime so it’s in the best interest of both parties to ensure a proactive approach to solving your technology issues effectively.
While less common today since more and more IT service providers are transitioning to managed service agreements, some IT support companies allow customers to pay in advance for a set number of hours that can be used to fix IT problems as needed. A prepaid hourly block contract will always have a lower hourly rate than a break/fix contract.
There is no one-size-fits-all solution to answer whether or not a small business should outsource their IT support; however, working with a managed IT service provider typically costs less than hiring one experienced full-time IT Manager. According to Payscale, the salary range for an IT Manager is between $63,300 – $138,000. If a business is only looking for an IT Support Technician in Los Angeles, data from Glassdoor indicates that the average base pay is $51,016 per year.
Managed Services are a cost-effective solution for small and medium-sized businesses to gain access to a fully-staffed IT department with varying degrees of specialization across telecommunications, server management, end-user support (troubleshooting employee computers), cloud architecture, cybersecurity, IT infrastructure planning, and database management.
Speak with an IT Support Guys’ specialist today at 855-4IT-GUYS (855-448-4897) or click here and tell us about your business’ cloud and other IT needs.