Los Angeles

Managed IT services and IT support for Angelenos

IT Support in Los Angeles

When IT-related problems surface, you need local tech support fast. IT Support Guys offers affordable and reliable IT support tailored to fit your business’ needs. We eliminate single points of failure by becoming an integrated extension of your business; we’re your IT department. Working with IT Support Guys enables your team to gain instant access to an entire team of experts with diverse skill sets and levels of expertise from tier 1 help desk support specialists to cloud architects and CIOs, at a predictable monthly price.

Every managed IT service plan offers unlimited IT support for Los Angeles businesses – whenever your team needs us, we’re only a click, call or email away from resolving the issue. Performance is everything in business – check out our KPIs for LA.

Help Desk KPIs for Los Angeles

4 secs

Average Call Waiting Time

94.53%

Same Day Resolution

7,012

Service Desk Tickets Resolved

98.73%

SLAs Met

96.91%

Customer Retention

99.38%

Customer Satisfaction

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Onsite IT Consultants in Los Angeles

IT Support Guys offers reliable IT consulting services for all of your tech needs. From on-premise server support to designing your ideal hybrid cloud environment, cloud migrations and cybersecurity solutions, our Los Angeles support team can immediately dispatch when you need on-site support.

Onsite tech support with IT Support Guys enables us to quickly diagnose and resolve an array of issues that pop up out of nowhere. With in-person expertise and hands-on access to your physical and digital IT infrastructure, a local IT support company is the best way to prevent downtime, increase productivity, and ensure your systems are running smoothly. Focus on your running your business – we’ll handle IT.

Unlock Opportunity with Technology

Technology is making it possible for SMBs to compete against the Goliaths of their industry. We’ll show you how you can too.

Focus On Growing Your Organization

You have deadlines to crush and clients to delight. We'll handle your IT so you can focus on revenue-generating initiatives, not tech.

Happy Employees Are Productive Employees

IT-related setbacks consume 22 minutes of an average workday, keep employees happy, engaged and more productive with less IT stress.

Immediate Response IT Services for Los Angeles

Managed IT services and IT support for Angelenos

Virus Removal

If a virus or malware has compromised your business computer, your data and personal information could be at risk. Viruses and malware not only jeopardize the security of your business but can cause long-term financial issues, damage your brand reputation with customers or prospects and ultimately cripple your business if ransomware spreads across your network.

If your workstation is running slow or experiences random pop-ups, it’s time to bring in the experts at IT Support Guys to diagnose and remove malicious threats before your network is compromised.

Computer Network Repair

When the clock is ticking, network repair can’t wait. Whether you're fighting printers that won’t respond, a slow network, intermittent connectivity issues or a network hardware failure. Small problems in your network can become major issues that directly affect employee productivity, profitability, and undermine your business reputation.

IT Support Guys is Los Angeles’ go-to IT support company, we’ll troubleshoot your network and get your team back online quickly so you can focus on building your business, we’ll handle the IT.

Data Recovery

Data is the most businesses have but when a hard drive fails, it’s enough to make anyone want to panic. Relax, IT Support Guys’ data recovery experts have helped hundreds of clients in Los Angeles recover from a data loss event. Whether from server failure, a lost RAID array volume, database failure or an accident to your laptop, we’ll run a free diagnostic and expeditiously recover your data so you can quickly get back to work.

Our stress-free no data, no fee policy means that if we are unable to recover your data – you don’t pay a dime.

Server Repair

Servers are the heart of your network, when a server fails – your business comes to a grinding halt. Any interruptions can result in lost productivity, revenue and data loss. We handle server repair and maintenance support by first running a diagnostic to quickly identify server hardware or software issues that need to be fixed and then prevent problems issues recurring. Our network and application monitoring processes ensure that your server is up-to-date, fixed, or replaced quickly.

We’ll even help you backup and recover any corrupt databases that occur from a sudden power loss or system failure.

Network Security

The modern threat landscape is riddled with horror stories of people that have fallen victim to software vulnerabilities, hackers, and insider threats like disgruntled employees. Most data breaches could have been prevented with a zero-trust network architecture and the proper security measures in place. From viruses and spyware to ransomware and coordinated corporate espionage by competitors seeking to steal intellectual property, businesses in Los Angeles face an existential threat without the proper network support or safeguards in place. Partner with a local team of cybersecurity professionals that specialize in protecting Los Angeles companies against emerging threats.

Disaster Recovery

IT Support Guys combines the entire process of disaster recovery into a single service. Data backup, storage, design, testing, monitoring, restoration assistance, failover, reporting and more. You can rest assured that when the day comes to recover your data, we can start recovering any file, application or database right away. If your business was hit by a data loss event or a local disaster, we’ll work with your team to salvage your existing systems and recover lost data, files, programs and/or databases. Then we’ll help you craft the best backup and disaster recovery solution tailored to your specific needs so that you never have to experience the stress of worrying about your critical information.

Managed IT Services for Your Industry

Harness Technology to Lead Your Industry

IT Support for Hospitality Businesses in Los Angeles

Hospitality and tourism are at the heart of the Los Angeles economy. Los Angeles visitors spent an estimated $22 billion on hotels, restaurants, shopping, and attractions last year. Business is booming! Executives in the hospitality industry understand customer expectations are at the highest they’ve ever been. Patrons demand a connected experience from the moment they walk into your establishment. IT Support Guys supports some of the most exclusive hotels and resorts in the LA, work with a partner that understands your unique needs, challenges and priorities.

LA Medical IT Support

When your practice runs better, your patients feel it. The healthcare industry is growing in Los Angeles but in many cases is still fragmented. Between an increase in demand, a growing existential threat from ransomware, and HIPAA compliance challenges – it’s a never-ending battle to protect your IT infrastructure and patient’s sensitive ePHI. Healthcare IT should protect and enhance your patient’s experience – not hinder it. Our Managed healthcare IT services enable your physicians, nurses, and administrative staff to focus on delivering better outcomes and world-class patient care.

IT Support for LA Law Firms

The incredible growth of LA’s tech, media, entertainment industries, and the strong local economy has made Los Angeles one of the nation’s fastest-growing markets for the legal sector. With steep competition, law firms are evolving and leveraging technology to become more efficient as they adapt to evolving demands. Whether you need to simplify document management, strengthen your cybersecurity defenses to ensure client confidentiality and compliance or implement a more robust case management software solution, IT Support Guys will help your legal team leverage tech as a competitive advantage.

Smart Manufacturing IT Services for LA

The Los Angeles Metropolitan Area is home to over 11,000 manufacturers, yet most manufacturers employ less than 60 employees and lack the resources or time to adapt to fast-evolving technologies on their own. That’s where IT Support Guys steps in, we help organizations of all sizes leverage technology and implement smart manufacturing processes that improve your bottom line. We’ll help you create a 360° view across business units, leverage business intelligence (BI), quality management and ERP platforms to drive innovation, cut costs, and improve quality while enhancing productivity.

Managed IT for Media & Entertainment

Los Angeles is the indisputable entertainment capital of the world. The battle is on in LA as digital media companies compete fiercely with traditional players; the agile creators will survive and your team understands that technology is a competitive weapon in today’s digital-first economy. When you turn to the experts at IT Support Guys, you can leverage the flexibility, scalability, and power of the cloud to achieve your business goals. Our managed services and global connectivity make it possible for you to scale your media and entertainment services quickly and affordably — without downtime.

California Legal Cannabis IT Support

California is the largest legal marijuana market in the world but competition is fierce, and the stakes are high. Illegal retail operations outnumber legal dispensaries 3-to1, untenable taxation, convoluted regulations, and less than desirable growth has plagued the cannabis industry with 75 percent of cities banning retail cannabis stores. Isn’t about time you stop worrying about your IT and unexpected downtime? Managed IT services are an extremely cost-effective alternative to an in-house IT staff. Our remote experts handle all of your regular computer maintenance, security measures, servers, and networks – all without the hefty price tag. Focus on delivering the best customer experience to grow your business; we’ll handle your tech.

Consumer Goods Tech Support

There’s a shift occurring in the consumer goods market – and innovative technology is the driving force. Big data, rapidly evolving applications, and tech-savvy customers are dramatically changing the way retail companies produce and distribute goods. Success for CPG companies is dependent on efficiency and performance. IT Support Guys provides the retail IT support your company requires to standardize your systems, minimize expenses, and provide the experience consumers need. From CPG business applications and manufacturing processes to data system integrations, IT Support Guys will help revolutionize your business’s relationship with technology.

Financial Services IT Consulting

Financial and accounting firms have a unique set of technology requirements. To meet client demands, your data must be private and protected. Your CPAs, bookkeepers, and staff need 100% availability and access to the systems that help you deliver for clients. Leverage IT Support Guys to ensure your critical systems are always online, secure, and compliant. Credibility is everything in the financial industry; don’t let even one incident tarnish your brand and reputation. We’ll also help your business stay lean by outsourcing monotonous, time-consuming tasks to efficiency experts.

Testimonials from Business Like Yours in LA

Serving Businesses Near You

As Los Angeles’ IT experts, we know what your local business needs – and what your competitors have. We’ll listen to your desired business outcomes and develop an IT roadmap to accomplish your goals.

IT Support Guys will guide your California-based business into the future with industry-leading technology, innovative methods of data protection, and reliable processes for superior productivity. If you’re going to outsource your IT services or find a tech partner, let it be us!

Contact us today to begin your journey with exemplary Los Angeles IT services.

Directions to IT Support Guys’ LA Office

Los Angeles IT Support
335 North Brand Blvd.
Suite 250
Glendale, CA 91203

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Get Your 2020 IT Survival Guide

2020 has been one heck of a rollercoaster ride for many of us. Our 2020 IT Survival Guide will help your business weather this rocky ride and come out stronger!

Helpful Technology Resources for Los Angeles, CA

Pay IT Forward – Donate Unused or Unwanted Technology

Donate Unused and Outdated Tech

Did you know that 82 million Americans lack access to a computer with internet in their home?

An estimated 317,386 households in Los Angeles county do not have a home computer and 591,793 homes do not have an internet subscription. These numbers are alarming, considering it’s 2020 and how essential technology is to economic mobility in this digital age.

When children and young adults do not have reliable access to computers and the internet, it creates a disadvantageous learning environment that can seriously limit their ability to perform well in school and gain a foothold in our city’s ever-evolving digital-first economy.  

IT Support Guys partners with local non-profits and encourages our clients to donate before recycling when possible, this not only benefits impoverished families and the Los Angeles we all love but also offers a tax deduction. It’s a win-win for everyone.

We walk the line with technology, clients that donate receive a discount on our services.

Help us empower families in the Los Angeles area to leverage technology to achieve upward mobility and improve our community by human-I-T to recycle, repurpose and transform our community.

human-I-T Los Angeles Donation Dropoff

4525 Sheila St, Commerce, CA 90040

(888) 268-3921

Donate Unused and Outdated Tech to Families in Los Angeles

‍human-I-T provides low-income individuals and nonprofits with technology, internet, and digital literacy training. By reusing instead of recycling electronics, the human-I-T team transforms E-Waste into opportunities for underserved communities. Receive a tax deduction and help our local community through technology.

Whether you are a business or an individual, human-I-T welcomes donations by providing technology pick-ups and free drop-off locations. After pick up, human-I-T sanitizes each donation and wipes all data on each device using industry best practices. Your donation will be used to help low-income families gain access to technology, home internet, and digital literacy training.

Internet Service Provider in Los Angeles

Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing, and technical support quality. Questions like “how much bandwidth will my employees need?” or “how many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.

Experiencing a Power Outage in Los Angeles?

Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you, contact Southern California Edison below to check for outages and more information if you are experiencing a power outage in LA.

Southern California Edison

Report an Outage:
1-800-611-1911

Los Angeles Edison Support:
1-800-655-4555

Edison Voltage Issues:
1-800-611-1911

Have you experienced intermittent power issues or electricity flickers that reset your workstations and IT hardware?

Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure including desktops, servers, internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.

What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS), this critical device provides emergency power during temporary power outages and if necessary, will allow you to shut down your hardware properly if the outage will last longer than the battery supply.

Protect the Environment Electronic Waste (E-Waste)

IT Support Guys supports smart e-recycling initiatives, we encourage businesses of all sizes to donate technology, preferably by donating to human-I-T (see above) or at the very least, properly recycle inoperable electronic waste. Remember: Always wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.

Effective January 1, 2020, California’s Mandatory Commercial Recycling law (AB 1826) requires businesses to arrange recycling services for companies that generate two cubic yards of solid waste per week.

Here are a few waste recycling centers located in Los Angeles:

1940 E. Occidental St. Santa Ana, CA 92705

657) 600-4832

1370 E 18th St., Los Angeles, CA 90021

 (323) 222-3322

7341 Fulton Avenue North Hollywood, CA, 91605

 818-465-5381

Technology and Education Intersect in Los Angeles

Los Angeles holds many distinctions. L.A. is the entertainment capital of the world and is on the leading edge of technology with more than 190,000 people working in aerospace and technology. Los Angeles offers four renowned universities, each known for its STEM and information technology programs.

California Institute of Technology (CalTech)

The California Institute of Technology is a private doctorate-granting research university in Pasadena, California. Known for its strength in natural science and engineering, Caltech is often ranked as one of the world’s top-ten universities. Our Chief Operations Officer, Suleyman Gokygit is an alumnus of CalTech with a master’s in computer science.

University of Southern California

The University of Southern California is a private research university in Los Angeles, California. Founded in 1880, it is the oldest private research university in California. For the 2018–19 academic year, there were 20,000 students enrolled in four-year undergraduate programs.

USC was one of the earliest nodes for ARPANET and is the birthplace of the Domain Name System (DNS). Other technologies invented at USC include DNA computing, dynamic programming, image compression, VoIP, and antivirus software.

University of California, Los Angeles

Based in warm and sunny Los Angeles, the University of California is one of the most sought-after institutions of higher education in the country with over 100,000 applicants each year. Consistently ranked within the top 10 universities in the US, UCLA is considered one of the Ivy university. Notable alumni include computer scientist Vint Cerf who is most widely considered the “father of the internet”, Guy Kawasaki and Nathan Myhrvold who is the founder of Microsoft Research. Our COO, Suleyman, also received his MBA from UCLA’s Anderson School of Management.

California State University, Los Angeles

Located near the heart of downtown Los Angeles, Cal State LA attracts students who want to excel in business, nursing, engineering, and the solar system. The Los Angeles campus is recognized among the nation’s top ten best undergraduate programs for engineering (College of Engineering, Computer Science and Technology and business (College of Business and Economics).

If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!

Top Tips for Hiring a Managed ITService Provider in Los Angeles

As businesses recognize that maintaining their IT infrastructure is more difficult than their internal resources can handle, they are moving towards hiring a Managed Service Provider (MSP). Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. With many MSPs in Los Angeles to pick from, selecting the best company can be a tiring procedure. Here are six questions to ask your existing or prospective MSP.

  • 1. How Will Your Managed IT Services Improve Our Day-to-Day Operations?

    Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.

  • 2. Can You Share Los Angeles References We Can Speak With?

    Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate and meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSPs responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.

  • 3. Do You Provide 24x7x365 Assistance?

    The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.

  • 4. How Does Your Service Enhance Collaboration?

    To find the best Managed Service Providers in Los Angeles, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.

  • 5. How Does Monthly Billing Work?

    Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or services. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Los Angeles MSP offers unlimited IT support and what their Service Level Agreement (SLA) outlines as part of your proposed IT service plan.

  • 6. How Do You Measure Customer Satisfaction?

    Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets and SLA response times, to name a few.

    IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.

    Regardless of who you decide to work with – it’s important that your team cross-examines reputable managed service providers in Los Angeles. Some of our best clients were burnt by a less than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.

Los Angeles Manged IT Services Frequently Asked Questions

We’ve answered some of the most common questions below. If you still have a question, give us a quick call.

A Managed IT Service Provider (MSP) is an IT support company that augments and becomes your dedicated IT department to proactively manage your IT infrastructure and end-user systems remotely, with a clear Service Level Agreements on a monthly subscription model.

Co-managed IT services are designed to support businesses that already have an IT department or in-house IT support staff. With co-managed IT services, businesses will often outsource their help desk and end-user support activities to a Managed Service Provider (MSP) so that their internal resources can focus on higher-level, more strategic initiatives. Alternatively, organizations with an IT department who are fully capable of handling the day-to-day tasks may require external expertise for more complex projects. These projects are usually designed to improve the company’s overall IT strategy, like infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.

Co-managed IT services enable every company quick access to IT professionals without budgeting to hire multiple technicians at different skill levels.

The average hourly rate for IT services in Los Angeles, California, ranges between $125 to $225 without a managed service contract. Emergency support can easily double the rate, with many service providers charging upwards of $250 – $300 per hour for an immediate dispatch.

There are three types of contracts when you work with a third-party IT service provider, typically these include break/fix hourly rates, a managed IT services agreement, or pre-paid hourly block contracts.

Break/fix IT support means that the service provider is called to resolve an issue, as needed, on a set hourly rate. Break/fix may be cheaper in the short-term; however, these service providers only make money when your business has IT-related problems so there is little incentive to provide proactive or preemptive maintenance.

Companies with a managed IT services agreement pay a predictable monthly rate to gain access to a team of experienced information technology professionals from front-line help desk support for resetting passwords to quarterly IT roadmap reviews with a Chief Information Officer or Chief Technology Officer. Our managed IT service plans include unlimited tech support, with this model, the MSP is only profitable when your team has zero issues or downtime so it’s in the best interest of both parties to ensure a proactive approach to solving your technology issues effectively.

While less common today since more and more IT service providers are transitioning to managed service agreements, some IT support companies allow customers to pay in advance for a set number of hours that can be used to fix IT problems as needed. A prepaid hourly block contract will always have a lower hourly rate than a break/fix contract.

There is no one-size-fits-all solution to answer whether or not a small business should outsource their IT support; however, working with a managed IT service provider typically costs less than hiring one experienced full-time IT Manager. According to Payscale, the salary range for an IT Manager is between $63,300 – $138,000. If a business is only looking for an IT Support Technician in Los Angeles, data from Glassdoor indicates that the average base pay is $51,016 per year.

Managed Services are a cost-effective solution for small and medium-sized businesses to gain access to a fully-staffed IT department with varying degrees of specialization across telecommunications, server management, end-user support (troubleshooting employee computers), cloud architecture, cybersecurity, IT infrastructure planning, and database management.