SEATTLE IT Support
& Managed IT Services

The Full-Service IT Support You Need for Your Seattle Business

IT Support in Seattle

With Seattle coming in as one of the top three technology hubs in the United States, having well-managed technical support ensures that your business will stay competitive and ahead of the latest technology curve.

If downtime, inefficient networks, and network connectivity issues are hindering the productivity of your staff. IT Support Guys is here to ensure that your technology maintains pace with the needs of your business needs.

Adding IT Support Guys to your resources enables your team to gain instant access to an entire team of experts within minutes and not hours. With our expert-level staff of support specialists to cloud architects and CIOs, we can handle even your most complex needs, at a predictable monthly price.

Our help desk KPIs speak volumes. With us, you’ll receive the IT support you need to keep your business, employees, and clients moving forward. All-day, every day.

For more information on specific plans for your company check out our online Pricing Wizard to receive and online estimate

Help Desk Key Performance Indicators for Seattle

4 secs

Average Call Waiting Time

94.05%

Same Day Resolution

5,511

Service Desk Tickets Resolved

99.07%

SLAs Met

95.94%

Customer Retention

99.44%

Customer Satisfaction

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Onsite IT Support for Seattle Businesses

IT Support Guys is committed to providing best-in-class IT managed services. Our team is highly trained to assist you with all Microsoft technical solutions such as Microsoft 365, Teams and the Azure cloud.

We provide support for on-premise IT servers and system. We  can help design your ideal hybrid-cloud network to fit your business model. Our base offering comes with endpoint protection and backup licenses included to ensure you are protected from today’s emerging threats. Our state-of-the-art 24/7 Network Operations Center (NOC) proactively scans and monitors the health of your systems so we can respond and fix minor issues and threats before they turn into major events that affect your productivity.

Our Help Desk has a 4 second average wait time to assist you remotely. However, if you need on-site assistance, our Seattle support team can arrange to be at your location as soon as possible.

Eliminate Day-to-Day IT Challenges

IT mishaps cost businesses 22 minutes per employee each day, we’ll help you eliminate the day-to-day tech headaches that rob your team’s ability to do their job and adds unnecessary stress with proactive IT support.

Outcompete Tech Laggards

Technology has leveled the playing field. Today SMBs are out competing tech laggards and enterprise incumbents. Let’s accelerate, innovate, and capture the market together. We’ll help you right-size your IT strategy.

Focus on Growing Your Business

You have deadlines to crush and customers to delight. As an integrated extension of your business, we are you’re IT department. We’ll manage your IT so you can focus on growing your business, not troubleshooting tech.

IT Services That Tackle Your Toughest Challenges

Local IT Support for Seattle Businesses

Virus Removal in Seattle

If a virus or malware has compromised your computer or network, your company's data and employee information could be at risk. More than 43 percent of cyberattacks target small businesses, with 94 percent of malware delivered via email. One risky click can easily compromise your entire network. At IT Support Guys human backed managed antivirus solution to protect your business from today's ever growing security threats.

Computer Network Repair in Seattle

When the clock is ticking, network repair can’t wait. Whether you're fighting printers that won’t respond, a slow network, intermittent connectivity issues or a network hardware failure. Small problems in your network can become major issues that directly affect employee productivity, profitability, and undermine your business reputation. IT Support Guys provides the Seattle with proactive support to troubleshoot your network and get your team back online quickly so you can focus on building your business, we’ll handle the IT.

Data Recovery in Seattle

Data is valuable to every industry as our reliance on technology increases. According to the University of Texas, 94% of companies who suffer catastrophic data loss do not survive. We have helped many clients in the Seattle area recover from what could have been a catastrophic data loss event.

Whether from server failure, a lost RAID array, database failure, accidental deletion, or a mishap with your laptop, we’ll run a free diagnostic and quickly recover your data so you can get back to work and stop worrying.

Server Repair in Seattle

Servers are the heart of your network in the event that a server fails to boot or can not meet performance demands it puts your company at risk for unnecessary downtime and loss of productivity.
IT Support Guys can immediately dispatch an engineer to diagnose your server issues, repair, and backup or recover your server to prevent data loss to prevent recurring issues. Our certified technicians can have most servers online within an hour or less.

Network Security in Seattle

The modern threat landscape is riddled with horror stories of people that have fallen victim to software vulnerabilities, hackers, and insider threats like disgruntled employees. Most data breaches are preventable with the right support. IT Support Guys can help you implement a zero-trust network architecture and the proper security measures. From viruses and spyware to ransomware and coordinated corporate espionage by competitors seeking to steal intellectual property, businesses in Seattle face an existential threat without the proper network support and safeguards in place.

Disaster Recovery in Seattle

IT Support Guys combines the entire process of disaster recovery into a single service. Leverage our data backup, storage, design, testing, monitoring, restoration, failover, and reporting services at a competitive price to protect your business. Rest easy knowing when the day comes to recover your data. We can recover any file, application or database right away. If your business was hit by a data loss event or a local disaster, we’ll work with your team to salvage your existing systems and recover any lost data, files or program databases. Then we’ll help you craft the best disaster recovery solution tailored to your needs so that you never have to experience the stress of worrying about your critical information.

Managed IT Services for Your Industry

Leverage Managed IT Services to Lead Your Industry

Seattle IT Support for Hospitality Businesses

As one of the top five restaurant dense cities in the United States and a hotel industry that boasts over 56,000 guest rooms, Seattle is quickly establishing itself as one of the leading hospitality hubs of the pacific northwest. Executives in the Hospitality industry understand customer expectations are at the highest they’ve ever been. Keeping your guests connected and avoiding downtime in operations is imperative to the guest experience. IT Support Guys supports some of the most exclusive hotels and resorts throughout the United States, and bring the same standard of excellence to the hospitality industry in Seattle.

Seattle Medical IT Support

The City of Seattle has become a leading healthcare cluster, with creating careers in health care delivery, biomedical research, and training for doctors and other medical staff. As healthcare continues to grow in Seattle, physicians and medical practitioners need reliable IT support with guaranteed uptimes. From helpdesk support services, EHR/EPM solutions to HIPAA compliance, lab/radiology system support, and endpoint protection solutions. Your practice needs a team of specialists that enable your team to focus on patient care, not troubleshooting tech issues. Our Managed Healthcare IT Services enable your physicians, nurses, and administrative staff to focus on delivering better outcomes and delivering world-class patient experiences.

IT Support for Seattle Law Firms

The incredible growth of Seattle’s tech, media, health care, and cannabis industries has made Seattle one of the nation’s fastest-growing markets for the legal sector. Law firms are evolving and leveraging technology to become more efficient or adapt to increasing demands. Whether you need to simplify document management, strengthen your cybersecurity, or implement a more robust case management software, IT Support Guys will help your legal team leverage tech as a competitive advantage.

Smart Manufacturing IT Services for Seattle

The Seattle Metropolitan Area is home to over 11,000 manufacturers, yet most manufacturers employ less than 60 employees and lack the resources or time to adapt to fast-evolving technologies on their own. That’s where IT Support Guys steps in, we help organizations of all sizes leverage technology and implement smart manufacturing that improves your bottom line. We’ll help you create a 360° view across business units, leverage business intelligence (BI), quality management and ERP platforms to drive innovation, cut costs, improve quality and enhance productivity.

Managed IT for Media & Entertainment

With Seattle being home to digital media giants such as Hulu, Snapchat, and Getty Images, the battle is on in Seattle as digital media companies compete fiercely with traditional players. As technological advances push the industry to new levels, industry leaders recognize technology as a competitive weapon in today’s digital-first economy. IT Support Guys, can assist your business in leveraging the flexibility, scalability, and power of the cloud to achieve your business goals. Our managed services and hundreds of years of combined expertise make it possible for you to scale your media and entertainment services quickly and affordably — without adding staff.

Seattle Legal Cannabis IT Support

Washington is one of the largest legal cannabis markets globally, with King County bringing over 59 Million dollars in revenue annually. While the Legal marijuana industry is flourishing in Washington, Illegal retail operations outnumber legal dispensaries 3-to 1. With fierce competition and ever-changing legal actions, cannabis professionals have many things to consider when it comes to their business. Isn’t about time you stop worrying about your IT and unexpected downtime? IT Support guys can offer cost-effective, managed IT services. Our experts handle all of your regular computer maintenance, security protocols, servers, and networks giving you peace of mind to tackle your growing industry.

Seattle Consumer Goods Tech Support

There’s a shift occurring in the consumer goods market – and innovative technology is the driving force. Big data, rapidly evolving applications, and tech-savvy customers are dramatically changing the way retail companies produce and distribute goods. Success for consumer companies is dependent on efficiency and performance. IT Support People provides the retail IT support your company requires to standardize your systems, minimize expenses, and provide the experience consumers need. From CPG business applications and manufacturing process to data system integrations, IT Support Guys will help revolutionize your business’s relationship with technology.

Financial Services IT Consulting

Financial and accounting firms have a unique set of technology requirements. To meet client demands, your data must be private and protected. Your CPAs, bookkeepers and staff need 100% availability and access to the systems that help you provide the world-class. Leverage IT Support Guys to ensure your critical systems are always online, secure, and compliant. Credibility is everything in the financial industry; don’t let even one incident tarnish your brand and reputation. We’ll also help your business stay lean by outsourcing monotonous, time-consuming tasks to efficiency experts.

Testimonials from Business Like Yours in Seattle

Serving Businesses Near Seattle

As Seattle’s IT experts, we can identify your IT needs and build a roadmap to achieve your business goals. With a tailored plan for your business, we can decrease your amount of downtime and ensure that we create an IT Infrastructure that lasts.

IT Support Guys will guide your Washington-based business into the future with industry-leading technology, innovative data protection methods, and reliable processes for superior productivity. If you’re going to outsource your IT services or find a tech partner, let it be us!

Directions to IT Support Guys’ Seattle Office

Seattle IT Support

5608 17th Avenue NW #958

Seattle, WA 98107

Phone: (206)594-2233

 

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Get Your 2020 IT Survival Guide

2020 has been one heck of a rollercoaster ride for many of us. Our 2020 IT Survival Guide will help your business weather this rocky ride and come out stronger!

Internet Service Provider in Seattle

Selecting the right internet service provider (ISP) can be a time-consuming process. After all, ISPs vary widely in their access, speed, reliability, range of services, pricing and technical support quality. Questions like “how much bandwidth will my employees need?” or “how many static IP addresses do I need?” need to be addressed. Aside from bandwidth needs, small and medium-sized businesses need to consider the average yearly downtime of each ISP, potential data caps, contract length, and service level agreement of each ISP.

Experiencing a Power Outage in Seattle?

Operations cease without electricity. There’s nothing more frustrating than losing power. IT Support Guys is here to help serve you, check with Seattle City Light below for outages and more information.

Seattle City Light

Report an Outage: 

(206) 684-3000

Have you experienced intermittent power issues or electricity flickers that reset your workstations and IT hardware?

Power outages are one of the top reasons data loss occurs. Electrical flickers that cause a temporary loss of power can take down your IT infrastructure including desktops, servers, internet access points, and place unnecessary strain on your technology that can lead to system failure or reduce the lifespan of your devices.

What’s the solution to prevent data loss and downtime from temporary power outages? Purchase an Uninterruptible Power Supply (UPS), this critical device provides emergency power during temporary power outages and if necessary, shut down your hardware properly if the outage will last longer than the battery supply.

Protect the Environment Electronic Waste (E-Waste)

IT Support Guys supports smart e-recycling initiatives, we encourage businesses of all sizes to donate technology using one of the above charities or at the very least, properly recycle inoperable electronic waste. Remember: Always wipe and remove any data stored on your hard drive before recycling to protect your company’s sensitive information and client data.

Effective January 1, 2020, Washington’s Mandatory Commercial Recycling law (AB 1826) requires businesses to arrange recycling services for companies that generate two cubic yards of solid waste per week.

Here are a few waste recycling centers located in Seattle:

1560 1st Ave S. Seattle, WA 98134

(206) 367-4111

2311 N 45th St, Seattle, WA 98103

(253) 204-4438

1121 N 35th Street, Seattle, WA 98103

(206) 633-1517

Technology and Education Intersect in Seattle

The Seattle region continues to transform into an attractive environment for innovation. With a growing number of technology companies flocking to the Seattle, and a trending startup scene, it’s no surprise that Seattle is regularly named one of the most thriving start-ups hotspots in the world.

Seattle is also home to some amazing universities that produce ambitious, talented and tech-savvy. Here are our top picks for universities if you’re looking to get into the tech space:

University of Washington

Ranked as the most innovative public university in the world by Reuters in 2019, the University of Washington is the top university for information technology and computer science degrees in the Seattle area. With it’s highly competitive computer science program, the UW’s Tacoma School of Engineering and Technology offers several ABET-accreditted degrees in Computer Science and Information technology.

DigiPen Institute of Technology

Business Insider ranks Digipen in the top 50 best computer science and engineering schools in the United States. Located in the tech hub of Redmond, Digipen Institute of Technology offers three Computer Science Degrees, BS in Computer Science, BS in Computer Science in Machine Learning, and a Masters Degree in Computer Science. Digipen is a top choice for students looking to make a name in the gaming and information technology industry. If you’re a recent graduate with a degree in computer science, that’s passionate about helping business leverage technology to meet today’s toughest tech challenges and innovate, get your career started with IT Support Guys. 

Seattle Pacific University

The Seattle Pacific University was founded in 1891, today SPU offers four year degrees in Computer Science and Inforamtion Technology, with curriculum designed to prepare students for tech’s most dmeanding jobs. SPU’s 43-acre city campus is located in a residential neighborhood on the north slope of Queen Anne Hill, only 10 minutes from the heart of downtown Seattle. 

Seattle University

Seattle University has long been a leader in computer science and software engineering education. It established its pioneering Master of Software Engineering program in 1979, and awarded the world’s first MSE degree in 1982. Seattle U’s graduate faculty has extensive industrial experience as well as strong academic credentials. Our curriculum has been shaped by close contacts with local industry, ensuring that courses are relevant to the work place and that projects are tailored to the professional needs of our students.

If you’ve recently graduated and majored in Computer Science, reach out to IT Support Guys using our careers page. We support our local graduates!

Top Tips for Hiring a Managed IT Service Provider in Seattle

As businesses recognize that maintaining their IT infrastructure is more difficult than their internal resources can handle, they are moving towards hiring a Managed Service Provider (MSP). Outsourcing IT shifts the responsibility of IT management into the hands of a team of specialists. With many MSPs in Seattle to pick from, selecting the best company can be a tiring procedure. Here are six questions to ask your existing or prospective MSP.

    1. How Will Your Managed IT Services Improve Our Day-to-Day Operations?

    Consider their reaction to this concern as an essential element of your decision-making process. Your MSP should make operations smoother by reducing or eliminating downtime, supplying the best software application for your service, managing data storage, and preventing cyber attacks.

    1. Can You Share Seattle References We Can Speak With?

    Speaking to active clients of an MSP will help you understand the quality of service they provide, how they communicate and meet or exceed expectations. If an MSP is unwilling to provide current or past references, this is a sign that your team should run, not walk away, from the service provider. Be sure to use this opportunity to ask current customers about their overall customer experience, the MSPs responsiveness, proactive maintenance, and ability to communicate effectively from frontline workers to the C-Suite.

    1. Do You Provide 24x7x365 Assistance?

    The response to this question ought to be yes. Having help-desk support year-round is essential since emergencies often happen without any notice. Virtually every reputable IT support company will have staff available every day of the year, including major holidays.

    1. How Does Your Service Enhance Collaboration?

    To find the best Managed Service Providers in Seattle, this question will help narrow down the options. With better innovation and collaboration tools available, your IT provider must have a clear strategy that enables employees to work more effectively together while building an open digital culture.

    1. How Does Monthly Billing Work?

    Managed Service Providers operate using a predictable fixed-fee pricing model. After meeting with an MSP, you should have a clear understanding of what they charge per device, user, and/or services. The last thing anyone wants is an unexpectedly large bill after an IT emergency. Be sure to ask if the Seattle MSP offers unlimited IT support and what their Service Level Agreement (Seattle) outlines as part of your proposed IT service plan.

    1. How Do You Measure Customer Satisfaction?

    Any IT support provider worth their salt will have clearly defined key performance indicators (KPIs) and metrics to monitor customer satisfaction. These performance metrics extend across each business unit, from monitoring the help desk’s average response times, time to resolution, first-time fix percentage, outstanding tickets and Seattle response times, to name a few.

    IT Support Guys displays our monthly metrics on our homepage because we believe that transparency and trust are key to earning your business each month.

    Regardless of who you decide to work with – it’s important that your team cross-examines reputable managed service providers in Seattle. Some of our best clients were burnt by a less than adequate service providers in the past. If the company you are speaking with seems secretive or reluctant to offer you in-depth responses, then they are probably not an excellent fit, let alone a great service provider.

Seattle IT Support Frequently Asked Questions

We’ve answered some of the most common questions below. If you still have a question, give us a quick call.

A Managed Service Provider (MSP) is an IT support company that augments and becomes your dedicated IT department to proactively manage your IT infrastructure and end-user systems remotely, with a clear Service Level Agreements on a monthly subscription model.

Co-managed IT services are designed to support businesses that already have an IT department or in-house IT support staff. With co-managed IT services, businesses will often outsource their help desk and end-user support activities to a Managed Service Provider (MSP) so that their internal resources can focus on higher-level, more strategic initiatives.

Alternatively, organizations with an IT department who are fully capable of handling the day-to-day tasks may require external expertise for more complex projects. These projects are usually designed to improve the company’s overall IT strategy, like infrastructure upgrades, migrations, or Security Information and Event Management (SIEM) solutions.

Co-managed IT services enable every company quick access to IT professionals without budgeting to hire multiple technicians at different skill levels.

The average hourly rate for IT services in Seattle, Washington, ranges between $125 to $225 without a managed service contract. Emergency support can easily double the rate, with many service providers charging upwards of $250 – $300 per hour for an immediate dispatch.

There are three types of contracts when you work with a third-party IT service provider, typically these include break/fix hourly rates, a managed IT services agreement, or pre-paid hourly block contracts.

Break/fix IT support means that the service provider is called to resolve an issue, as needed, on a set hourly rate. Break/fix may be cheaper in the short-term; however, these service providers only make money when your business has IT-related problems so there is little incentive to provide proactive or preemptive maintenance.

Companies with a managed IT services agreement pay a predictable monthly rate to gain access to a team of experienced information technology professionals from front-line help desk support for resetting passwords to quarterly IT roadmap reviews with a Chief Information Officer or Chief Technology Officer. Our managed IT service plans include unlimited tech support, with this model, the MSP is only profitable when your team has zero issues or downtime so it’s in the best interest of both parties to ensure a proactive approach to solving your technology issues effectively.

While less common today since more and more IT service providers are transitioning to managed service agreements, some IT support companies allow customers to pay in advance for a set number of hours that can be used to fix IT problems as needed. A prepaid hourly block contract will always have a lower hourly rate than a break/fix contract.

There is no one-size-fits-all solution to answer whether or not a small business should outsource their IT support; however, working with a managed IT service provider typically costs less than hiring one experienced full-time IT Manager.

According to Payscale, the salary range for an IT Manager is between $67,000 – $93,000. If a business is only looking for an IT Support Technician in Seattle, data from Glassdoor indicates that the average base pay is $50,525 per year.

Managed Services are a cost-effective solution for small and medium-sized businesses to gain access to a fully-staffed IT department with varying degrees of specialization across telecommunications, server management, end-user support (troubleshooting employee computers), cloud architecture, cybersecurity, IT infrastructure planning, and database management.